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27 days ago

Fortinet Community
Knowledge Base
Security Operations

Security Operations

Security Operations

FortiBridge

Technical Note: Explanation of FortiBridge operation modes - Inline, Bypass, Tap and Failcutoff

FortiCache

Technical Note: How to increase cache rate on a FortiCache cluster

Technical Note: How to enable Video RTMP/RTMPT stream splitting

Technical Note: Purging of specific cached content

Technical Tip: Low Encryption (LENC) device FAQ

Technical Note: How to implement WCCP between FortiGate and FortiCache

FortiCarrier

Technical Tip: Understanding response-without-request logs in FortiCarrier GTP Logs

Troubleshooting Tip: Interface link in down state between FortiChassis and 3rd party vendor device over 100GB transceiver

Technical Tip: GTPv2 inter-PLMN handover via S10 and Message Filtering

Technical Tip: Explanation of log deny_cause=packet-sanity

Troubleshooting Tip: GTP Error: invalid-msg-length

FortiCASB

Technical Tip: FortiCASB Data Scan Status shows API Threshold Error

Technical Tip: How to collect information requested by TAC Support

Troubleshooting Tip: 'Invalid Application ID, Directory ID, or Client Secret' error when adding an Office365 account in FortiCASB

Troubleshooting Tip: Cloud App shows status 'Disconnected'

Technical Tip: How to monitor FortiCASB service's status

FortiConverter

Technical Tip: FortiConverter Route File Format for Importing Static Routes

Technical Tip: Export conversion log

Technical Tip: FortiConverter Obfuscator Tool to Substitute Confidential Information on FortiGate Configuration

Technical Tip: Allow Internet services for license validation

Technical Tip: How to update the hardware id. associated with a FortiConverter serial number

mickstrick_FTNT

FortiCNP

Technical Tip: Improving FortiCNP RRI Accuracy by enabling AWS Best Practices

Technical Tip: Using FortiCWP to detect and protect against Apache Log4j2 vulnerability

Technical Tip: How does Policy discovery scanning work and what is the frequency

FortiDDoS

Technical Tip: How to Troubleshoot FortiDDoS-B boot loop issue

Troubleshooting Tip: FortiDDoS-F full disk space

Technical Tip: Steps to convert backup file from FortiDDoS 400B to 200F

Technical Tip: FortiDDoS behavior after license expiration

Technical Tip: FortiDDoS administrator login lockout behavior

FortiDB

Technical Tip: Multiple DB support in FortiDB sniffing mode

Technical Tip: How to abort a running VA Scan on FortiDB

Technical Tip: How to reset the administrator password on FortiDB

FortiEDR

Technical Tip: Installing FortiEDR for IOS/Ipad with Microsoft Intune

Technical Tip: How to see blocked application/processes in FortiEDR

Technical Tip: How to identify the event ID that triggered collector isolation mode

Troubleshooting Tip: Troubleshooting a failed FortiEDR XDR connector test

Technical Tip: Troubleshooting FortiEDR-Core and FortiEDR-Aggregator Disconnection

FortiSandbox

Technical Tip: Best practices for upgrading the FortiSandbox cluster

Technical Tip: Reason for differing minimum system requirements for FortiSandbox on-prem and public cloud

Technical Tip: Troubleshooting ICAP Adapter When File Submission Stops on FortiSandbox

Troubleshooting Tip: Remote backup configuration issue on FortiSandbox

Troubleshooting Tip: How to handle a Microsoft Office license registration prompt for Custom VM

FortiSIEM

Technical Tip: Clickhouse: 'DUPLICATE DATA PART' error

Troubleshooting Tip: Collector registration fails despite successful TCP/443 connectivity

Troubleshooting Tip: Collector online upgrade fails during RPM stage

Troubleshooting Tip: Unable to start AppSvr due to incomplete backup restore process of FortiSIEM hardware appliance

Technical Tip: How to run analytics query for checking incidents triggered by rules

FortiSOAR

Troubleshooting Tip: How to resolve content hub sync failure and connector installation issue

Troubleshooting Tip: How to resolve pre-processing rules module not being visible after a FortiSOAR upgrade

Troubleshooting Tip: FortiSOAR displays a configuration wizard error after upgrading to 7.6.5

Troubleshooting Tip: How to resolve FortiAI connector connectivity issues

Technical Tip: Migrating the Exchange Connector with Exchange Online to the Microsoft Graph Mail Connector

FortiPAM

Troubleshooting Tip: FortiPAM Console Access to Nutanix VM Fails with Disconnected Error

Technical Tip: The FortiClientEMS status often shows 'Certificate not authorized'

Technical Tip: How to resolve the error 'Failed to load resource' while using HTTP secrets with autofill credentials

Troubleshooting Tip: User's session is not terminated after the approval request is revoked by the approver on FortiPAM

Technical Tip: The behavior and configuration of check-in and check-out feature in FortiPAM

FortiCare Services

Troubleshooting Tip: IAM FortiCloud users cannot login following a change to the master account email address

Technical Tip: How device location affects TAC ticket routing

Technical Tip: FortiCompanion to RMA services

Technical Tip: FortiCompanion to Technical Support

FortiData

Technical Tip: How to preconfigure the FortiData Security Fabric connector or Authorize on the FortiOS CLI

Technical Tip: Create a S3 Bucket to upload FortiData Image to AWS (including permissions)

Technical Tip: Create a Google Drive connector to work with FortiData

Technical Tip: Create a SharePoint online connector to work with FortiData

Technical Tip: Create an S3 credential to work with FortiData

FortiAuthenticator

Troubleshooting Tip: SCEP decryption failure with aes-256-cbc encryption

Troubleshooting Tip: Intermediate CA cannot be exported as PKCS#12 on FortiAuthenticator version 6.6.10

Technical Tip: Unable to receive authentication code via SMS

Troubleshooting Tip: SCIM user and group synchronization failure between FortiAuthenticator and FortiGate

Technical Tip: LDAP filter syntax for specific Organizational Unit and remote user sync rules

Somashekara_Hanumant

FortiAnalyzer

Technical Tip: How to add a Model FortiGate in FortiAnalyzer using the API

Technical Tip: FortiAnalyzer shows devices as down and a stale Last Log time for 10-15 minutes after a reboot

Troubleshooting Tip: Replacement FortiWeb shows as Offline/Down in FortiAnalyzer after RMA

Technical Tip: Optimizing high CPU usage caused by FortiAnalyzer hcache backlogs

Technical Tip: FortiMail HA device shows Secondary unit's IP address in FortiAnalyzer Device Manager

FortiNDRCloud

FortiGuard Outbreak Alert: QuickFox Supply Chain Attack

FortiGuard Outbreak Alert: WP2Shell RCE

FortiGuard Outbreak Alert: Joomla SP Page Builder RCE

FortiGuard Outbreak Alert: Ivanti Sentry OS Command Injection

FortiGuard Outbreak Alert: HTTP/2 Bomb Denial-of-Service Vulnerability

FortiNDR (on-premise)

Technical Tip: How to export the job scan information for file sample that is detected as 'No Risk'

Technical Tip: How to enable the payload dump in the FortiNDR

Technical Tip: How to convert Base64 encoded payload file downloaded from FortiNDR to a PCAP file

Troubleshooting Tip: Verdict API returns previous result after file hashes being added into Static Filter Allow List

Troubleshooting Tip: How to troubleshoot unable to add FortiNDR sensor to FortiNDR center with error message 'failed to register new center'

FortiDeceptor

Troubleshooting Tip: Error 'Validation Failed. Invalid Certificate.' when uploading a CA certificate

Technical Tip: Troubleshooting error ‘Failed to init decoy: failed to connect to SQL Server’ when deploy Custom Decoy

Technical Tip: How to test trigger alert rule for Binary Infection

Troubleshooting Tip: Decoy status showing 'Failed to find deception OS information'

Troubleshooting Tip: How to resolve the Edge firmware upgrade rollback loop

FortiRecon

Outbreak Alert: Gitlab Path Traversal vulnerability

Outbreak Alert: Orkes Conductor Evaluator Remote Code Execution

Outbreak Alert: QuickFox Supply Chain Attack

Outbreak Alert: Joomla SP Page Builder RCE

Outbreak Alert: Palo Alto Networks PAN-OS GlobalProtect Authentication Bypass

FortiMail

Technical Tip: How to change FortiMail administrative ports (HTTPS, HTTP, SSH, and Telnet)

Technical Tip: How to create and update local certificate via REST API

Troubleshooting Tips: Error message ‘Exceeded max messages per session’ in AntiSpam Log

Troubleshooting Tip: How to fix a 'timed out' UriExpander error in the cross search log

Technical Tip: How to configure auto-housekeep email to more than 3 days in FortiMail Server mode

FortiDLP

Technical Tip: Understanding automatic User-Node mapping in FortiDLP

Technical Tip: Why the FortiDLP agent reports version 12.3.2 components for more recent versions

Technical Tip: Deploying the FortiDLP browser extension using Microsoft Intune – Chrome

Technical Tip: Syncing Windows AD Users to FortiDLP Console via LDAPS

Troubleshooting Tip: macOS Tahoe v26.4 permissions change results in failing print jobs with Print Monitoring enabled

Secure Networking

Security Operations

FortiCare Services

FortiAuthenticator

FortiNDR (on-premise)

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Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.

Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.

Security Operations Summit: Modernize SecOps. Operate AI-Native.AMER: November 4 | 9:00 AM PST. India and SAARC: November 5 | 10:00 AM IST. EMEA: November 5 | 10:30 AM CET. APAC: November 5 | 11:00 AM SGT