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14 days ago

Fortinet Community
Knowledge Base
Secure Networking

Secure Networking

Secure Networking

FortiGate

Troubleshooting Tip: Policies with empty source or Destination fields after upgrade to FortiOS v8.0.0

Troubleshooting Tip: Unable to create ICMP service object in GUI in FortiOS v8.0.0

Troubleshooting Tip: IKEv2 certificate authentication fails after upgrading to FortiOS v7.6.7

Technical Tip: FortiGate-200G/201G support for FortiAI Assistant

Troubleshooting Tip: New Feature on v7.6.7 may break websites/applications using websockets

Customer Service

Customer Service Tip: License file missing for FortiEDR On-Prem device

Customer Service Tip: Understanding multiple license expiration dates in the Support Portal

Customer Service Tip: EA/ELA subcontracts not generated after moving devices from 'Decommissioned Units' to 'Product List'

Customer Service Tip: Handling the error related to the disconnection of the master account from the Partner Portal

Customer Service Tip: Free trial licenses available for Fortinet products

FortiAIOps

Troubleshooting Tip: Devices showing offline with ‘Unknown CA’ error after FortiGate software upgrade

Troubleshooting Tip: How to prevent repeated Negotiated Speed: 100 alerts for Fast Ethernet devices in FortiAIOps

Troubleshooting Tip: How to troubleshoot an Unknown CA error for a managed FortiGate in FortiAIOps

Troubleshooting Tip: How to troubleshoot missing Application Data in FortiAIOps

FortiManager

Technical Tip: FortiManager v8.0.0 fails to install to FortiOS v8.0 with error 'Invalid vdom context. object: logo_v3_fguard_app' (Known issue)

Technical Tip: How to identify the status of the PSU in FortiManager Applicances

Troubleshooting Tip: FortiManager copy error during policy package Installation due to VPN Manager

Troubleshooting Tip: FortiManager FortiAnalyzer count ADOM license incorrectly

Technical Tip: Manage metadata variables Using JSON API

FortiSwitch

Technical Tip: Selecting and deploying the right FortiSwitch series

Troubleshooting Tip: mclag-igmpsnooping-aware option not available in FortiSwitch

Troubleshooting Tip: Troubleshooting FortiGate embedded Issues with FortiSwitch

Technical Tip: Why it is not possible to rename a FortiSwitch in a Multi-Tenancy Environment

Technical Tip: FortiSwitch Offline with Event old_state 13

FortiAP

Troubleshooting Tip: How to debug RADIUS protocol on the FortiAP CLI

Technical Tip: FortiAP may go offline due to cwWtpd crash when IGMP snooping is enabled on SSIDs under high client density

Technical Tip: How to enable open Wifi with captive portal with forced Wifi client disconnect after a period of time

Technical Tip: FortiAP and FortiGate WiFi power configuration discrepancy

Technical Tip: Most Important, Least Capable device principle on wireless network design, tunning and operations

FortiEdgeCloud

Technical Tip: Garbled text in PDF files within forwarded summary reports

Technical Tip: External Captive Portal with MAB using Cisco ISE is not supported with FortiEdge Cloud

Technical Tip: Retention period of system log data in FortiEdge Cloud

Technical Tip: Changes made to the profile are not synced to FortiExtender

Troubleshooting Tip: New IP addresses for Canada Domain FortiEdge Cloud

FortiNAC-F

Technical Tip: How to check reboot history and uptime from the FortiNAC CLI

Technical Tip: Authenticate MDM hosts that use random MAC addresses

Troubleshooting Tip: Troubleshooting endpoint compliance for IPsec dial-up VPN in FortiGate

Technical Tip: How to secure API communication using SSL certificate between FortiNAC and FortiGate

Technical Tip: FortiNAC integration with RuckusSZ Wireless Controller due to a certificate has expired

FortiNAC

Technical Tip: FortiNAC unable to communicate with FortiClient EMS

Troubleshooting Tip: Resolving remote backup configuration save errors

Troubleshooting Tip: Revoked certificate prevent Admin UI access

Technical Guide: How to configure FortiNAC to assign VLANs based on MAC address

Technical Tip: Implementing Public Key SSH Authentication from FortiNAC to FortiGate

FortiWAN

Technical Tip: How to setup Microsoft Network Policy Server (NPS) for FortiWAN RADIUS authentication

Technical Tip: Link health detection success ratio is 0% but WAN link status is UP

Technical Tip: WAN link status failed when setup NO NAT on Service NAT of specific WAN

Technical Tip: Reset a lost admin password on FortiWAN

Technical Tip: How to setup LinkReport to save the log for AscenLink

FortiExtender

Troubleshooting Tip: How to force a 4G LTE connection on Sierra modem FortiExtenders like the 201E and 211E models

Troubleshooting Tip: 'Modem Error' log on FortiExtender

Troubleshooting Tip: How to force a 4G LTE only or a 5G only connection via AT!SELRAT command on the FortiExtender-511G

Troubleshooting Tip: How to configure 5G SA, NSA (ENDC) settings via AT!RATCONFIG command on the FortiExtender-511G

Technical Tip: How to centrally configure multiple FortiExtender devices controlled by FortiGate with the appropriate dataplan for the specific SIM inserted

FortiVoice

Troubleshooting Tip: Unable to sent email notification for unanswered calls matching a ring-group

Troubleshooting Tip: Established call drops after 32 seconds

Technical Tip: Understanding the 'Queue Stat Today' Table in FortiVoice

Troubleshooting Tip: Calls between office peers denied when remote extension starts with 1XXX

Troubleshooting Tip: Recover call center license entitlement in FortiVoice

FortiRecorder

Troubleshooting Tip: FortiRecorder webUI showing 'Sorry, this device does not support video/mp4'

Troubleshooting Tip: How to troubleshoot Chromecast issue with FortiRecorder

Troubleshooting Tip: FortiRecorder AWS Video disk volume becomes 'n/a'

Technical Tip: How to reset the auto-focus of FortiCamera FD50

Technical Tip: Activate video motion alerts to be sent via email on FortiCamera without FortiRecorder

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