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27 days ago

Fortinet Community
Knowledge Base
Secure Networking

Secure Networking

Secure Networking

FortiGate

Troubleshooting Tip: STP ports remain in discard state after restarting STP

Technical tip: How to enable or disable PQC algorithm in the TLS handshake for LDAPS

Troubleshooting Tip: FortiDDNS IP update failed with the error 'Failed reading pkg header'

Technical Tip: Understanding SNAT source port changes for IKE traffic

Troubleshooting Tip: FortiGate HA peer unable to join the cluster due to one-way HA heartbeat communication

Customer Service

Customer Service Tip: Partner Portal overview, including Technical Support Chat and Customer Service Chat

Customer Service Tip: Partner, Training, and Support Portal Query Guidance

Customer Service Tip: FortiToken Mobile license transfer request process and eligibility criteria

Customer Service Tip: Support numbers

Customer Service Tip: How to transfer FlexVM licenses within the same Organization Unit group using the API

FortiAIOps

Technical Tip: FortiAIOps VM migration, supported hypervisors, and license transfer procedure

Troubleshooting Tip: Devices showing offline with ‘Unknown CA’ error after FortiGate software upgrade

Troubleshooting Tip: How to prevent repeated Negotiated Speed: 100 alerts for Fast Ethernet devices in FortiAIOps

Troubleshooting Tip: How to troubleshoot an Unknown CA error for a managed FortiGate in FortiAIOps

Troubleshooting Tip: How to troubleshoot missing Application Data in FortiAIOps

FortiManager

Troubleshooting Tip: Unable to delete a VDOM from FortiManager when its management VDOM is in a different ADOM

Troubleshooting Tip: FortiGate unable to ping FortiManager/FortiAnalyzer even the ping is allow

Troubleshooting Tip: Import configuration caused a security profile configuration conflict with another FortiGate

Troubleshooting Tip: FortiManager unable to create a FortiAP K series operation profile even though FortiManager is compatible with FortiAP K series

Troubleshooting Tip: How to recover a missing Static Route Template in FortiManager

FortiSwitch

Troubleshooting Tip: Unable to add FortiSwitch ports to a manual trunk when ports are members of an auto-ISL trunk

Troubleshooting Tip: FortiSwitch 108 model SSH issue in versions 7.6.6/7.6.7/7.6.8

Technical Tip: Resolving SNMPv3 error -47 (USM not in time window) due to NTP synchronization offset

Technical Tip: FortiSwitch PoE not working, showing PSE controller 0xff

Technical Tip: Preventing automatic FortiLink adoption on standalone FortiSwitch in L2-extended networks

FortiAP

Troubleshooting Tip: FortiAP-443K is not providing service on any of its radios

Technical Tip: How to stabilize FortiEdge Cloud FortiAPs on High-Latency ISP connections

Technical Tip: FortiAP-HD series cannot be authorized or managed by FortiGate

Troubleshooting Tip: FortiAP 6GHz radio shows channel 0 and 'channel usable: disabled' despite correct configuration

Technical Tip: Why wireless clients does not connect with 802.11ax when FortiAP are managed on FortiEdge Cloud

FortiEdgeCloud

Technical Tip: Garbled text in PDF files within forwarded summary reports

Technical Tip: External Captive Portal with MAB using Cisco ISE is not supported with FortiEdge Cloud

Technical Tip: Retention period of system log data in FortiEdge Cloud

Technical Tip: Changes made to the profile are not synced to FortiExtender

Troubleshooting Tip: New IP addresses for Canada Domain FortiEdge Cloud

FortiNAC-F

Troubleshooting Tip: Troubleshooting FortiNAC instability when log snapshot generation fails due to full /storage

Troubleshooting Tip: RADIUS Virtual Server cannot be deleted in FortiNAC GUI

Troubleshooting Tip: FortiNAC RADIUS Service Enabled/Not Running due to duplicate home server name 'DefaultConfig'

Troubleshooting Tip: FortiNAC-F HA node not in control does not respond to RADIUS or Persistent Agent traffic

Troubleshooting Tip: FortiNAC Winbind domain join fails against a FreeIPA server

FortiNAC

Technical Tip: FortiNAC-F v7.6.7 deletes Microsoft Intune hosts after MDM poll

Technical Tip: Workaround to configure more than two Eduroam FLR servers on FortiNAC-F

Technical Tip: FortiNAC unable to communicate with FortiClient EMS

Troubleshooting Tip: Resolving remote backup configuration save errors

Troubleshooting Tip: Revoked certificate prevent Admin UI access

FortiWAN

Technical Tip: How to setup Microsoft Network Policy Server (NPS) for FortiWAN RADIUS authentication

Technical Tip: Link health detection success ratio is 0% but WAN link status is UP

Technical Tip: WAN link status failed when setup NO NAT on Service NAT of specific WAN

Technical Tip: Reset a lost admin password on FortiWAN

Technical Tip: How to setup LinkReport to save the log for AscenLink

FortiExtender

Technical Tip: Reminder about antennas to use with FortiExtender vehicle models

Troubleshooting Tip: How to force a 4G LTE connection on Sierra modem FortiExtenders like the 201E and 211E models

Troubleshooting Tip: 'Modem Error' log on FortiExtender

Troubleshooting Tip: How to force a 4G LTE only or a 5G only connection via AT!SELRAT command on the FortiExtender-511G

Troubleshooting Tip: How to configure 5G SA, NSA (ENDC) settings via AT!RATCONFIG command on the FortiExtender-511G

FortiVoice

Troubleshooting Tip: SIP Carrier returns the 404 error after porting number to FortiVoice

Troubleshooting Tip: Unable to sent email notification for unanswered calls matching a ring-group

Troubleshooting Tip: Established call drops after 32 seconds

Technical Tip: Understanding the 'Queue Stat Today' table in FortiVoice

Troubleshooting Tip: Calls between office peers denied when remote extension starts with 1XXX

FortiRecorder

Technical Tip: FortiCamera register to another Network Video Recorder (NVR) instead of initially configure unit

Troubleshooting Tip: FortiCam CD51 motion detection not being triggered

Troubleshooting Tip: FortiRecorder webUI showing 'Sorry, this device does not support video/mp4'

Troubleshooting Tip: How to troubleshoot Chromecast issue with FortiRecorder

Troubleshooting Tip: FortiRecorder AWS Video disk volume becomes 'n/a'

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Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.

Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.

Security Operations Summit: Modernize SecOps. Operate AI-Native.AMER: November 4 | 9:00 AM PST. India and SAARC: November 5 | 10:00 AM IST. EMEA: November 5 | 10:30 AM CET. APAC: November 5 | 11:00 AM SGT