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How to upgrade FortiOS from 5.6.10 to 6.0.18?

current version start from 6.0.18My current version of FG-60E is 5.6.10 how can I upgrade this to 7.4.11?there is no path of 5.6.10~6.0.18

1 hour ago

HS08Visitor III

FNAC Compliance Parameter

I use persistent agent to checking antivirus on the client before the client can connect to the network.My question is what parameter will be checking by PA? Is antivirus realtime protection is on/off, is antivirus batabase signature updated or not,

3 hours ago

cassacNew Member

Performance SLA - set update-static-route

OS - 6.4 I am trying to understand the behavior with this setting and when it should be used. Assuming we have multiple Internet healthchecks with this setting enabled across multiple SD WAN rules we use for steering, what would the impact

ranjeetExplorer

How to resize and make the Manual Input pop-up draggable?

Hi @community,We are using the external manual input feature via email links in FortiSOAR and When a user clicks the link, it opens the standard manual input pop-up window. We are facing a couple of UI limitations and wanted to check if there are any

9 hours ago

DRodriguezNew Member

Fortigate no longer accepting calls regarding tickets unless there is loss of mission critical access

We pay for premium support. One of the reasons is when we have an issue with a firewall or device, we can call in to get help and resolve the issue immediately. This especially important in an MSP setting, where we have to go on-site for troubleshoot

mcakarNew Member

Relaying mails from Exchange Online via Fortimail to external in a secure way

Hello all,we have an Exchange Hybrid setup with all our mailboxes on-prem. We need to let graph send emails via Exchange Online but we would need to relay these emails via our Fortimail appliance. So the Exchange Online environment does not send thes

194

M

12 hours ago

adem_netsysExplorer III

Issue with TightVNC Connection via Guest User in FortiPAM

Using Watchlist

Hello Guys,I’m hoping for your help with something. We have a list of string values, and we want to search for a specific word within that list and trigger a rule based on that. For example, we want to search for the word “usert” within the string “t

SerzhanNew Member

Hello everyone,At the moment i experience an issue with the FortiMail API when trying to retrieve the artifacts of a specific incident using it's session ID.When I try to send request, the API returns all incidents from the selected directory instead

dev2New Member

Dear Technical Team,I am writing to report an issue regarding TightVNC connections established through FortiPAM when using a guest user account.Issue DescriptionWhen attempting to initiate a TightVNC session via FortiPAM using a configured guest user

322

15 hours ago

OsamaFattohExplorer II

Collect logs from specific channel under Applications and Services logs

Hello, How to collect specific channel from Applications and Service Logs in Event viewer using windows agent?

01

16 hours ago

jhparkNew Member

How to upgrade FortiOS from 5.6.10 to 6.0.18?

current version start from 6.0.18My current version of FG-60E is 5.6.10 how can I upgrade this to 7.4.11?there is no path of 5.6.10~6.0.18

1 hour ago

HS08Visitor III

FNAC Compliance Parameter

I use persistent agent to checking antivirus on the client before the client can connect to the network.My question is what parameter will be checking by PA? Is antivirus realtime protection is on/off, is antivirus batabase signature updated or not,

3 hours ago

cassacNew Member

Performance SLA - set update-static-route

OS - 6.4 I am trying to understand the behavior with this setting and when it should be used. Assuming we have multiple Internet healthchecks with this setting enabled across multiple SD WAN rules we use for steering, what would the impact

ranjeetExplorer

How to resize and make the Manual Input pop-up draggable?

Hi @community,We are using the external manual input feature via email links in FortiSOAR and When a user clicks the link, it opens the standard manual input pop-up window. We are facing a couple of UI limitations and wanted to check if there are any

9 hours ago

DRodriguezNew Member

Fortigate no longer accepting calls regarding tickets unless there is loss of mission critical access

We pay for premium support. One of the reasons is when we have an issue with a firewall or device, we can call in to get help and resolve the issue immediately. This especially important in an MSP setting, where we have to go on-site for troubleshoot

mcakarNew Member

Relaying mails from Exchange Online via Fortimail to external in a secure way

Hello all,we have an Exchange Hybrid setup with all our mailboxes on-prem. We need to let graph send emails via Exchange Online but we would need to relay these emails via our Fortimail appliance. So the Exchange Online environment does not send thes

194

M

12 hours ago

adem_netsysExplorer III

Issue with TightVNC Connection via Guest User in FortiPAM

Using Watchlist

Hello Guys,I’m hoping for your help with something. We have a list of string values, and we want to search for a specific word within that list and trigger a rule based on that. For example, we want to search for the word “usert” within the string “t

SerzhanNew Member

Hello everyone,At the moment i experience an issue with the FortiMail API when trying to retrieve the artifacts of a specific incident using it's session ID.When I try to send request, the API returns all incidents from the selected directory instead

dev2New Member

Dear Technical Team,I am writing to report an issue regarding TightVNC connections established through FortiPAM when using a guest user account.Issue DescriptionWhen attempting to initiate a TightVNC session via FortiPAM using a configured guest user

322

15 hours ago

OsamaFattohExplorer II

Collect logs from specific channel under Applications and Services logs

Hello, How to collect specific channel from Applications and Service Logs in Event viewer using windows agent?

01

16 hours ago

amatosStaff & Editor

FortiClient

Troubleshooting Tip: Error while installing FortiClient version 7.4.3 in Windows ARM

Description This article describes an issue while trying to install the FortiClient version 7.4.3 on a Windows ARM. If the user uses an .exe file, it may present a message similar to the following, stating that the Setup Wizard ended prematurely

syadavStaff

Technical Tip: How to configure Microsoft Entra ID SAML authentication for dial-up IPsec VPN

DescriptionThis article describes how to configure a dial-up IPsec VPN with Microsoft Entra ID SAML authentication. ScopeFortiGate and FortiClient v7.2.4 or later. SolutionFortiClient v7.2.4 or later supports SAML with Dial-up IPsec VPN only with IKE

791371

19 hours ago

kiriStaff & Editor

Technical Tip: How to enable EAP-TTLS for IPSec IKEv2 tunnels in VPN-only (unlicensed) FortiClient

Description This article describes how to enable EAP-TTLS as an authentication method in VPN-only (unlicensed) FortiClients. Scope FortiClient, EAP-TTLS authentication for IPsec VPN. Solution EAP-TTLS Support in FortiClient. FortiCli

wling_FTNTStaff

Technical Tip: Recommended release for FortiOS

DescriptionThis article exists to help users determine the most appropriate software release for FortiOS. The recommendations stated below are the latest as of June 2026 and are reviewed and updated every quarter.The information in this document is n

44984452

Technical Tip: Configuring FortiAnalyzer and FortiManager to use Office 365 as Mail Server

rmdheepaStaff

FortiAnalyzer

DescriptionThis article describes how to configure Office 365 as a mail server in FortiAnalyzer and FortiManager for Mail Alerts.ScopeFortiAnalyzer, FortiManager.SolutionAdd mail settings on the FortiManager or FortiAnalyzer in the GUI:For Microsoft

msrinivasanStaff

Customer Service Tip: How to handle the error: 'The entered credentials are not correct'

Description This article explains how to resolve the error on the FortiCloud Portal: 'The entered credentials are not correct – see [FAQ Link] for help'. Scope SSO, FortiCloud Portal. Solution When the below error appears on the FortiCloud Po

ebilcariStaff

Troubleshooting Tip: Repetitive RADIUS log error

Description This article describes a new behavior observed in the RADIUS logs. Scope FortiNAC v9.4.7 and FortiNAC-OS v7.2.8, v7.4.0, v7.6.0. Solution There is a new RADIUS health check mechanism introduced in these firmware versions that caus

9441

hlnganStaff

Troubleshooting Tip: How FortiGate react to Forwarding server when using FQDN

DescriptionThis article describes an issue when using the forwarding server with FQDN in explicit proxy on the FortiGate, where the FQDN resolved as IPv4 and IPv6 IP addresses.ScopeFortiGate, FortiProxy.SolutionWhen using an FQDN on a forwarding serv

480

ssangaStaff & Editor

Technical Tip: Block FortiGate Administrator Login with an automation stitch in the event of 3 consecutive failed login attempts (logid 32021)

Description This article describes how to implement an automation stitch to enhance security measures against unauthorized FortiGate access by blocking remote IP addresses associated with 3 bad failed login attempts. Scope FortiGate. Solution

156411

AlexC-FTNTStaff