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21 days ago

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N

NoorEldeen.mNew Member

FortiSIEM

Failing to provision a collector

I used the phProvisionCollector command to register a collector at a remote site with the supervisor. However, the collector was not successfully registered. The process remains stuck at the message “continuing to provision the collector,” and no suc

11

18 minutes ago

S

shijugVisitor III

Support Forum

URGENT: FortiGate 401E Daily System Hang – Console Unresponsive

We are experiencing a critical and recurring issue with our FortiGate 401E.The device hangs once or twice daily Issue has been ongoing for ~2 years During the hang: No traffic passes through the firewall GUI and SSH become inaccessible Console is c

FortiSpainExplorer

Hi ti all, Our FortiGate 50G is protecting 2 different routers from 2 different ISPs. One is plugged to Wan and the other to Lan1 (=Wan2). Domestic use network. Only ethernet. No WiFi. A few days ago, I tried to protect a TV decoder with the FortiGat

863

1 hour ago

doncacciatoconsutingExplorer II

Support Forum

FortiNAC system backup fails when using GUI

I’m running v7.6.6 on FortiNAC. When I issue ‘backup now’ on the system backup using the GUI, it seems to work. However, the file never shows up on FTP server. In fact, no packets are generated at all towards the FTP server, thus ruling out syntax.Wh

20

2 hours ago

R

Rodrigo ArevaloNew Member

Support Forum

Fortiweb Deploy Design

Hello Community, I hope you're well I stay in process to deploy Fortiweb 400 F, but I have doubts about whether it is advisable to place the Frontend and Backend interfaces in separate VLANs, and if you recommend this topology for a future deployme

willy007Visitor II

Difference Between "FSSO Agent on Windows AD" and "LDAP Servers" Configuration in FortiGate

Hello community,I am currently configuring FSSO in FortiGate to create identity-based firewall policies using Active Directory usernames/groups, and I have a question regarding two different configuration sections that seem related to AD integration.

bmuhammadStaff

Technical Tip: Forcing Sierra modem FortiExtenders to connect to LTE if it cannot register to any network

This article is intended to provide guidance for trying to force a Sierra modem FortiExtender like 201E to use LTE technology , if for some reason it is searching for a carrier network but cannot register to any network ScopeFortiExtenderSolutionWe w

80

4 hours ago

lsaroukhaniStaff

FortiSwitch

Technical Tip: How to collect status of DHCP snooping on a managed FortiSwitch from FortiGate CLI

DescriptionThis article describes how to collect status of DHCP snooping on a managed FortiSwitch from the FortiGate CLI.ScopeManaged FortiSwitch, FortiGate.SolutionCollect DHCP snooping client and server information with the command 'diagnose switch

60

5 hours ago

TilagenVNew Member

Support Forum

FortiNAC - Isolation interface captive portal

Hi Everyone,I am currently working on a FortiNAC deployment integrated with Cisco switches and FortiGate firewall, and I would appreciate some advice regarding the captive portal/isolation VLAN configuration.Environment: FortiNAC version: 7.6.x Cis

332

5 hours ago

athanwagoVisitor

Support Forum

Fortisandbox integration

Hey everyoneI’m deploying FortiSandbox for the first time and integrating it with FortiGate, F5 Load Balancer, and an internet modem.Before starting, I want to make sure the environment is ready.What are the required network prerequisites and ports t

NoorEldeen.mNew Member

FortiSIEM

Failing to provision a collector

I used the phProvisionCollector command to register a collector at a remote site with the supervisor. However, the collector was not successfully registered. The process remains stuck at the message “continuing to provision the collector,” and no suc

shijugVisitor III

URGENT: FortiGate 401E Daily System Hang – Console Unresponsive

We are experiencing a critical and recurring issue with our FortiGate 401E.The device hangs once or twice daily Issue has been ongoing for ~2 years During the hang: No traffic passes through the firewall GUI and SSH become inaccessible Console is c

FortiSpainExplorer

Hi ti all, Our FortiGate 50G is protecting 2 different routers from 2 different ISPs. One is plugged to Wan and the other to Lan1 (=Wan2). Domestic use network. Only ethernet. No WiFi. A few days ago, I tried to protect a TV decoder with the FortiGat

863

1 hour ago

doncacciatoconsutingExplorer II

Support Forum

FortiNAC system backup fails when using GUI

I’m running v7.6.6 on FortiNAC. When I issue ‘backup now’ on the system backup using the GUI, it seems to work. However, the file never shows up on FTP server. In fact, no packets are generated at all towards the FTP server, thus ruling out syntax.Wh

20

2 hours ago

R

Rodrigo ArevaloNew Member

Support Forum

Fortiweb Deploy Design

Hello Community, I hope you're well I stay in process to deploy Fortiweb 400 F, but I have doubts about whether it is advisable to place the Frontend and Backend interfaces in separate VLANs, and if you recommend this topology for a future deployme

willy007Visitor II

Difference Between "FSSO Agent on Windows AD" and "LDAP Servers" Configuration in FortiGate

Hello community,I am currently configuring FSSO in FortiGate to create identity-based firewall policies using Active Directory usernames/groups, and I have a question regarding two different configuration sections that seem related to AD integration.

bmuhammadStaff

Technical Tip: Forcing Sierra modem FortiExtenders to connect to LTE if it cannot register to any network

This article is intended to provide guidance for trying to force a Sierra modem FortiExtender like 201E to use LTE technology , if for some reason it is searching for a carrier network but cannot register to any network ScopeFortiExtenderSolutionWe w

80

4 hours ago

TilagenVNew Member

Support Forum

FortiNAC - Isolation interface captive portal

Hi Everyone,I am currently working on a FortiNAC deployment integrated with Cisco switches and FortiGate firewall, and I would appreciate some advice regarding the captive portal/isolation VLAN configuration.Environment: FortiNAC version: 7.6.x Cis

332

5 hours ago

athanwagoVisitor

Support Forum

Fortisandbox integration

Hey everyoneI’m deploying FortiSandbox for the first time and integrating it with FortiGate, F5 Load Balancer, and an internet modem.Before starting, I want to make sure the environment is ready.What are the required network prerequisites and ports t

skkNew Member

Questions about changing ha cluster parameters

Dear Community, I have three question about changing parameters in a production environment ha cluster. This cluster has two hw fortigate on one location, which work nicely. Now I have to add a third one but in this time this should be an another loc

334

7 hours ago

lsaroukhaniStaff

FortiSwitch

Technical Tip: How to collect status of DHCP snooping on a managed FortiSwitch from FortiGate CLI

DescriptionThis article describes how to collect status of DHCP snooping on a managed FortiSwitch from the FortiGate CLI.ScopeManaged FortiSwitch, FortiGate.SolutionCollect DHCP snooping client and server information with the command 'diagnose switch

60

5 hours ago

princesStaff

FortiGate

Technical Tip: Secure web proxy through FortiProxy gateway

DescriptionThis article describes the flow and working of a secure proxy through FortiProxy device. With a secure proxy, the HTTP CONNECT message is sent encrypted over the TLS connection.ScopeFortiProxy.SolutionThe following configuration needs to b

50

6 hours ago

naveenkStaff

FortiGate

Technical Tip: Protocol header checking

Description   This article describes how to select the level of checking performed on packet headers.   Scope   FortiGate.Solution   If a packet fails header checking, it is dropped by the FortiGate. The header properties checked

58011

7 hours ago

Raul_17Staff

FortiSwitch

Technical Tip: Configuring FortiLink over 3rd party switches with L2 connectivity with the FortiGate

Description This article describes a generic procedure to be used when there are 3rd party switches directly connected to the FortiGates acting as Tier-1. It does not require VxLAN, so it could be used for any FortiSwitch model. Scope Tested wi

14303

8 hours ago

kamanStaff

FortiGate

Troubleshooting Tip: VIP works on primary WAN but fails on secondary WAN in SD-WAN

Description This article describes an issue where the VIP functions correctly on the primary WAN and does not work when configured on the secondary ISP connection.Scope FortiGate.Solution In this scenario, the VIP functions correctly on the primary W

490

12 hours ago

kgurbuzStaff

FortiAuthenticator

Technical Tip: FortiAuthenticator as SAML IdP - Common Errors Reference Guide

DescriptionThis article describes a quick reference for common errors encountered when FortiAuthenticator is configured as a SAML Identity Provider (IdP). Each error is mapped to the existing Fortinet KB article that documents its full resolution. Th

70

14 hours ago

hhasnyStaff

FortiSASE

Troubleshooting Tip: Failed to get data

DescriptionThis article describes a technical solution to resolve issues when browsing the FortiSASE GUI with the ‘Failed to get data’ error.ScopeFortiSASE.SolutionUsing the Fortinet Support Tool to capture the GUI error:Troubleshooting Tip: Collect

70

14 hours ago

sseriramaluStaff

FortiManager

Troubleshooting Tip: How to troubleshoot when FortiManager shows error 'FGT_check_status failed:timeout' when trying to upgrade FortiGate firmware

DescriptionThis article describes how to troubleshoot when FortiManager shows the error 'FGT_check_status failed:timeout' when trying to upgrade FortiGate firmware.ScopeFortiManager.SolutionIn this scenario, FortiGate is upgraded via Device Manager -

240

14 hours ago

bkarlStaff

FortiAuthenticator

Technical Tip: Resolving FSSO Issues with FortiAuthenticator and FortiGate

DescriptionThis article describes a technical solution to resolve issues with FortiAuthenticator and FortiGate, where the correct policy is not being applied to users on wired networks, and the username is not displayed on the replacement message whe

60

17 hours ago

JordAngeStaff

FortiVoice

Technical Tip: Voicemails forwarded via web portal do not generate email notification

DescriptionThis article describes the abnormal behavior where voicemails forwarded via the web portal do not generate email notification.ScopeFortiVoice v7.4.1 (GA).SolutionSet up an extension with voicemail, doing the following actions respectively.

30

17 hours ago

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Good day,Trying to install fortigate on ProxMox but unable to do so. I followed the install guide but when the VM is started it gets stuck on formatti...

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Troubleshooting Tip: How to force a 4G LTE only or a 5G only connection via AT!SELRAT command on the FortiExtender-511G

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Troubleshooting Tip: How to solve booting loop on FortiSwitch-6xxF series when using soft reboot

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