Troubleshooting Tip: Cloud App shows status 'Disconnected'

Step 1: Verify the respective Cloud App configuration follows the respective Cloud Application Onboarding documentation correctly.
Step 2: Select the 3 dots menu next to the respective Cloud App.
Step 3: Select View Change History.

Step 4: A popup page will appear, take a screenshot of the page.
Step 5: Review the history for Failure status.
Step 6: There should be a tooltip icon next to the Failure status, select it.
Step 7: Take a screenshot of the information from the tooltip.

Attach all the screenshots (Step 4 and Step 7) while raising a ticket for TAC to review them.

Related documents:

Cloud Application Onboarding