Technical Tip: How to collect information requested by TAC Support

When contacting TAC Support for issues and queries related to the FortiCASB services, TAC Support may request additional information:

1. Access the FortiCASB Company page: Select the checkerboard icon at the top right of the FortiCASB portal.

Or access the below URL after logging in to the FortiCASB: https://www.forticasb.com/#/company.

2. Company Name and Company ID:

3. Region:

4. Business Unit (BU) Name and ID (BU ID): Go to the respective BU and select Go to this BU.

5. License information (FortiCASB License Subscription) :