Support Forum

If we refer to the Fortinet article below:Technical Tip: Implementing IPsec VPN SAML-based authentication using loopback Interface | Community it states that:IKE with SAML authentication does not support multiple SAML servers on the same interface, as the SAML server is directly bound to the interface and allows only one instance to be configured.What is the recommended design if I have two Internet connections for VPN redundancy?Since the SAML server is bound to an interface, does that mean we cannot enable the same SAML server on the secondary Internet interface?Has anyone implemented IPsec VPN with SAML authentication in a dual-ISP redundant setup?

How do I get FCREMOVE.exe for a free copy of Forticlient I am unable to download the tools and I have a free copy of Forticlient installed and I can not remove it It is not showing in add/remove programs.  We can't uninstall   We can't install.  We are stuck Any ideas?

 Product: FortiManager VM64-KVM, v7.4.12 build 2836 (GA.M), downloaded from the support portal (VM Images, KVM).Problem: On first login the GUI shows the license page. With “Free trial” selected and FortiCloud login (valid account, the credentials work on the FortiCloud portal), the activation fails.GUI message: “Unexpected error happened while processing your request, please refer to error section in response for more details.” HTTP: POST /gui/userauth returns 401. CLI debug (diagnose debug application gui 8 / curl 8): “Error when retrieving trial license from FortiCloud: Unexpected error happened while processing your req.”Environment: KVM/QEMU on Ubuntu (WSL2), user-mode NAT networking, outbound HTTPS works (forticloud.com reachable, DNS OK). Serial shown: FMG-VM0000000000, License Status: Valid in get system status but the GUI keeps forcing the license page. VM UUID is set and unique. System time is correct.Already tried: reboot, fresh disks, DNS fixed, different attempts; the same

After upgrading to 7.4.13, many APs are no longer connecting to the firewall. A small number are connected, but most are not.What can be done, or is this a known issue?

How and more importantly when are we supposed to update the OS using emscli please?This is the EMS Ubuntu 22 appliance from Fortinet running EMS 7.4.8 not a DIY Ubuntu build with EMS installed on it.EMS is up to date but the documentation doesn't seem to cover the OS updates but you read things on here about not updating because it can break EMS and so on.

I’m using Fortianalyzer 1000F version 7.6.8. I have a myriad reports that run daily based on traffic logs. These reports get mailed to IT and Security staff. What I find though is that the reports get sent even if there are no results. Any other reporting tool I have seems to have an option to only send mail alerts/reports if there are results (Splunk etc.)Is this possible in Fortianalyzer? If not, are there alternatives ?

Hi Everyone,We have a fortigate firewall with HA and FortiOS is 7.4. also laid few client based FortiGate SSL-VPNs accounts.Now we have to upgrade either 7.6 or 8.0, where as not support the client based FortiGate SSL-VPNs accounts. So, what is the best practice for moving to 7.6 or 8.0 version?.Before upgradation can we use any migration tool only for SSL-VPN accounts to IPsec or any other?.MY SSL-VPN purpose is providing the RDP access & Web based internal urls.  Anyone guide me for best practice for without any production impact?.Thanks in advance.  

Running FortiClient 7.4.8.2066 on Windows 11 25H2.What’s happening, Users can connect, everything works.  Next time they open laptop, unable to connect VPN Software.The Fortinet SSL VPN Virtual Ethernet Adapter is disabled.  Simple restart of laptop re-enables card, works again.    100 Users, at any one moment in time, 30 NICs are disabled on average.My best guess, and it is a guess, relates to Power Management on WiFi card.  Windows is disabling WiFi when you put laptop to sleep.  This event disables FortiClient NIC.  Wake laptop up, WiFi enables itself, FortiClient doesn’t.Has anyone seen this before ThanksBryan

Since yesterday morning a lot of websites give a 400 Bad Request ( see screenshot) when DeepInspection is enabled.Disabling DeepInspection fixed the problem.I also saw other issues relating DeepInspection(https://community.fortinet.com/support-forum-92/some-website-not-loading-with-deep-inspection-230891) But this seems to be other. We already have policy in Proxy mode en disabling AV is also not working.We use firmware level 7.4.13. More people have issues with this? 

Product: FortiGate-80F-POE, S/N FG80FPTK24000713 Firmware: FortiOS v7.6.8 build3744 (GA.M); IPS Engine 7.01200; AV Engine 7.00062 Severity: 3 (business impact, workaround available)SummarySince Windows clients started sending hybrid post-quantum key shares (OpenSSL 3.5+, Chrome/Edge), TLS 1.3 handshakes from Windows hosts through our FortiGate time out. The ClientHello (~1.5–2 KB) is split into two TCP segments. For sessions without the TCP timestamp option (Windows default timestamps=allowed), the FortiGate ACKs the second segment to the client on behalf of the server. It then retransmits that segment on wan1 about 6 times, and the server never acknowledges it. The handshake hangs until the client times out (FIN from server after ~15 s, or RST after ~35 s).macOS clients (TCP timestamps on) are unaffected through the same policy, with the same NAT IP and destination, and even with a byte-identical ClientHello split at the same offsets.This looks related to KB “ERR_SSL_PROTOCOL_ERROR wh

Our 700G, running version 7.4.12, is not showing a notification that version 7.4.13 is available (I expect I’ll just update it manually soon). The licenses are valid, and the Fortinet servers are reachable. Do you know why this is happening? Is anyone else experiencing this? 

Hello everyone,I'm not sure if I'll get any help on this topic here, but I'll give it a try anyway.We primarily use FortiClient VPN to establish a VPN connection to our Fortigate via IPsec using SAML.Some employees who do not work in the company, but are mainly in the home office or work on the road, have the Microsoft Global Secure Access Client installed on their Windows devices.With the background of tunneling the Microsoft365 connections and web connections via the EntraID GSA without FortiClient VPN.https://learn.microsoft.com/en-us/entra/global-secure-access/overview-what-is-global-secure-accessIn exceptional cases, however, these employees may still require an IPsec VPN connection in order to access various VLANs behind the Fortigate.The problem is as follows. The employee can connect to the FortiClient VPN, but the connection is terminated after approx. 10 seconds. Nothing can be seen in the FortiClient VPN for incoming traffic.The FortiClient VPN log files there is nothing use

We have a few switches (124G) which are standalone, but daisy changed together in a loop, one switch per building. This all works. We have 3 ISPs, one in each building. We have two Fortigates, so two of the switches have links to a Fortigate port, one port per ISP. We do this for redundancy. My question is: Should I do any special commands on these standalone switches for hardening purposes? Since at least some of the ports are directly connected to the ISP.Thanks.

I recently encountered and resolved the following issue, and I am sharing the troubleshooting process because the FortiClient error did not immediately indicate the actual cause.EnvironmentFortiClient EMS: 7.4.8 FortiClient for Windows: 7.4.8 FortiAuthenticator: 6.6.9 FortiGate VM: FortiOS 7.4.13 VPN type: IKEv2 IPsec Authentication method: EAP-TTLS User source: LDAP/Active Directory Two-factor authentication: FortiToken managed through FortiAuthenticatorIssueWhen I tried to establish the VPN connection using a domain account, FortiClient returned the following error:EAPPasswordErrorThe authentication process failed, and the VPN connection could not be established.Since I was taking over an existing installation, I was not yet fully familiar with every step of the authentication flow between FortiClient, FortiGate, FortiAuthenticator, and the LDAP server.Troubleshooting performedI initially verified the following points: The FortiGate was reachable from the client’s public IP address.

Hi all,I've been building FortiSOAR playbooks for SOC work and turned the lessons I learned into a free, open-source skill for Claude AI.You describe the playbook in plain English, and Claude writes a complete FortiSOAR playbook JSON export that you can import directly. A bundled Python validator checks the export first for problems FortiSOAR would reject on import (broken step routes, Jinja syntax and similar).Example prompt:"Build a FortiSOAR playbook that runs on alert create, enriches every IP with FortiGuard and VirusTotal, and closes the alert as false positive if all are clean."What it covers:- Alert triage and incident response- IOC enrichment and phishing analysis- FortiSIEM / FortiAnalyzer queries (uses a reference of 7,000+ FortiSIEM event attributes)- Response actions with client approval (manual input) links- PDF / HTML reports generated inside FortiSOAR- Reviewing, debugging or adapting an existing playbook exportIt doesn't connect to your FortiSOAR instance. You import t

Hello Fortinet Community,We are facing a persistent issue with a FortiAP 231K that fails to come online on our FortiGate 60E. Interestingly, the same behavior has also been observed on the replacement FortiAP received through RMA.We would appreciate guidance from the community or Fortinet engineers who may have encountered similar symptoms.EnvironmentFortiGate: FortiGate 60E FortiOS: 7.4.12 Access Point: FortiAP 231K AP management: FortiGate wireless controller Original testing topology: FortiGate -> PoE switch -> FortiAP 231K Replacement AP testing setup: PoE injector -> FortiAP 231K, with a laptop connected for testing and a serial console connection through PuTTYWe have checked the official FortiAP and FortiOS Compatibility Matrix and are investigating the issue using the supported firmware combination listed for the FortiAP 231K and FortiOS 7.4.12.Issue ObservedThe FortiAP boots successfully but does not come online or establish a stable CAPWAP connection with the FortiGat

Hello, We are having this issue on FGT-80F and FGT-80E, both version 7.2.14. When renewing certificates, we edit the existing certificate object and replace the certificate chain with the new one, so we can keep the same certificate name. The updated certificate is reflected everywhere except on virtual servers. When checking the certificate presented by a virtual server, it appears that the old certificate is still being used.If we switch the virtual server to a different certificate, the change takes effect immediately and the new certificate is presented correctly, but when we switch back to the new certificate, the virtual server continues to present the old one.  Has anyone encouter this issue? Is there a way to force virtual servers to reload the updated certificate without rebooting the FortiGate or manually changing certificate references?  Thanks!

Irrespective whether the FortiGate server certificate is directly issued by a Root CA or by an Intermediate CA, the Root CA is always sent to the IPsec VPN client in the CERT payload of the IKE_AUTH response. This doesn't make any sense since no peer is going to trust a self-signed certificate received via an untrusted channel. Omitting the unnecessary Root CA certificate would help to reduce the number of IKEv2 fragments needed to transmit the huge IKE_AUTH response.

Hi, does anyone found a solution, to hold the VPN up and running when the screen is locked? OS: MacOS Sequoia 15.4 and MacOS Sequoia 15.5FortiClient: VPN 7.4.3.1761I had to install the newest FortiClient VPN version after a firewall upgrade as the older versions running in some connection problems.The older versions were stable and connected when the screen was locked. With the new version, the VPN disconnect each time the screen locks. In fortitray.log it is good to see, a message is send to forticlient and immediately after the message, the ssl-vpn is disconnecting. 20250508 14:55:24.613 TZ=+0200 [FortiTray:DEBG] AppDelegate.swift:390 System is locked/sleep20250508 14:55:24.620 TZ=+0200 [FortiTray:DEBG] AppDelegate.swift:404 System is going to sleep20250508 14:55:24.646 TZ=+0200 [FortiTray:INFO] VpnManager.swift:2163 Check VPN Connect without Reauth20250508 14:55:24.657 TZ=+0200 [FortiTray:DEBG] VpnManager.swift:2174 VPN Connection without reauthenticati

I have not gotten email yet when I tried to register to download FortiClient VPN only. That email is needed to use FortiToken app.

Hi everyone, I am trying to add a Fortigate VM eval, generated via the FortiCloud account to the FortiManager VM eval, also generated via the FortiCloud account. So, both units are "self-generated" evals. I am not talking about evals obtained through the local supplier. It is not working!!! From the debug output on FGM, it seems like the FG is not sending any certificate to the FGM while trying to setup communication via FGFM. This is a debug output from the FGM:2025-02-11 06:44:29 Use cert idx=0 by peer_ca = 1 2025-02-11 06:44:29 __info_callback,993: role=svr,state=23, TLSv1.3 SSLv3/TLS write certificate 2025-02-11 06:44:29 __info_callback,993: role=svr,state=40, TLSv1.3 TLSv1.3 write server certificate verify 2025-02-11 06:44:29 __info_callback,993: role=svr,state=36, TLSv1.3 SSLv3/TLS write finished 2025-02-11 06:44:29 __info_callback,993: role=svr,state=46, TLSv1.3 TLSv1.3 early data 2025-02-11 06:44:29 __info_callback,993: role=svr,state=46, TLSv1.3 TLSv1.3 early da

Hello Fortinet Community,I am using FortiGate with FortiOS 7.4.13 and want to prevent employees from uploading any file type (PDF, TXT, Microsoft Office, EXE, ZIP, RAR, etc.) to any external website or service.However, I need to ensure that Windows Update and Kaspersky updates and cloud services continue to work normally, without being affected by this policy.What is the recommended configuration to achieve this? Should I use DLP File Patterns with Flow-based or Proxy-based inspection? Is SSL Deep Inspection required?I would appreciate a step-by-step guide or an official Fortinet reference.Thank you.

I all. I would like to obtain information about my network, mainly related to bandwitch usage. I go to install to obtain this information a netflow collector.I have read about some problems with some third party Netflow collectors and I would like to answer about your experience to install a good Collector to work with Fortigate Firewall.  Please, could you recommend me a netflow network analyzer, free if its possible and it works well with fortigate, to can monitorice the bandwitch of my network in a way that I can get more information  than the information that a widget or fortiview gives me?Thanks ¡¡¡

 friends a question:As you know, the NSX no longer exists. Before, the NSE1 NS2 were free. My question is, now with the changes made by Fortinet, are there still free exams? which are?

I configured an IPsec Remote Access VPN. When I use local authentication, the VPN works fine. However, when I switch to SAML authentication, the SAML login completes successfully, but FortiClient returns to the main screen instead of establishing the VPN connection.Has anyone experienced this issue before or knows what could be causing it?