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Nigely
Nigely
New Member
October 28, 2024
Question

Forticlient VPN setup ended prematurely because of an error. Your system has not been modified.

  • October 28, 2024
  • 4 replies
  • 14269 views

Hi all,

 

I tried installing forticlient VPN onto my new computer - Surface Laptop 7. However, it shows the following error.

 

Anyone able to support to rectify this issue?

 

1.png

4 replies

AEK
SuperUser
AEK
SuperUser
October 28, 2024

Hi Nigely

Which FortiClient version?

AEK
Nigely
NigelyAuthor
New Member
October 28, 2024

The version is forticlient 7.4

Nigely
NigelyAuthor
New Member
October 28, 2024

The version is Forticlient 7.4

AEK
SuperUser
AEK
SuperUser
October 28, 2024

Can you try an older mature version, like 7.0.13 or 7.2.5.

AEK
remman26
remman26
New Member
February 26, 2025

Did not work!

remman26
remman26
New Member
February 26, 2025

i have the same issue any recommnedation ?

Nigely
NigelyAuthor
New Member
February 26, 2025

Didn’t have a solution. Because what happened was that the device’s processor using snapdragon and Fortinet has not release any updates that’s compatible with it. You can check if yours is likewise.

    nboyd
    nboyd
    New Member
    July 8, 2025

    ***FIX***
    If anyone is still experiencing this issue, here a potential solution that worked for me.

    Go into: C:\Users\Administrator\AppData\Local\Temp

    Delete Everything.

    Then, run the ARM64 installer you can download from Fortinet

    When the installer "ends prematurely", go into the same Temp file, find the folder FCT_{...}

    Next, give admin access to Forticlient.msi and install it. It should install this time and work after restarting.

    Hope that helps!

      AEK
      SuperUser
      AEK
      SuperUser
      July 14, 2025

      Nice troubleshooting! Thanks for sharing.

      AEK
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