Skip to main content
Nigely
New Member
October 28, 2024
Question

Forticlient VPN setup ended prematurely because of an error. Your system has not been modified.

Hi all,

 

I tried installing forticlient VPN onto my new computer - Surface Laptop 7. However, it shows the following error.

 

Anyone able to support to rectify this issue?

 

1.png

11 replies

AEK
SuperUser
SuperUser
October 28, 2024

Hi Nigely

Which FortiClient version?

AEK
Nigely
NigelyAuthor
New Member
October 28, 2024

The version is forticlient 7.4

Nigely
NigelyAuthor
New Member
October 28, 2024

The version is Forticlient 7.4

AEK
SuperUser
SuperUser
October 28, 2024

Can you try an older mature version, like 7.0.13 or 7.2.5.

AEK
remman26
New Member
February 26, 2025

Did not work!

remman26
New Member
February 26, 2025

i have the same issue any recommnedation ?

Nigely
NigelyAuthor
New Member
February 26, 2025

Didn’t have a solution. Because what happened was that the device’s processor using snapdragon and Fortinet has not release any updates that’s compatible with it. You can check if yours is likewise.

nboyd
New Member
July 8, 2025

***FIX***
If anyone is still experiencing this issue, here a potential solution that worked for me.

Go into: C:\Users\Administrator\AppData\Local\Temp

Delete Everything.

Then, run the ARM64 installer you can download from Fortinet

When the installer "ends prematurely", go into the same Temp file, find the folder FCT_{...}

Next, give admin access to Forticlient.msi and install it. It should install this time and work after restarting.

Hope that helps!

AEK
SuperUser
SuperUser
July 14, 2025

Nice troubleshooting! Thanks for sharing.

AEK
New Member
September 14, 2026

If you’re still having issues after nboyd’s suggestion (which is awesome)
Try deleting the following cache file: 
C:\ProgramData\Applications\Cache\{15C7B361-A0B2-4E79-93E0-868B5000BA3F}\7.4.3.1790\FortiClientVPN.msi
That’s what did the trick for me. I’m on an ARM64 win PC, and this worked. the {} may be different, but as long as it contains the FortiClientVPN.msi , deleting it should do the trick

Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.
Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.
Security Operations Summit: Modernize SecOps. Operate AI-Native.AMER: November 4 | 9:00 AM PST. India and SAARC: November 5 | 10:00 AM IST. EMEA: November 5 | 10:30 AM CET. APAC: November 5 | 11:00 AM SGT