Troubleshooting Tip: Unable to sent email notification for unanswered calls matching a ring-group

Description

This article describes the additional settings required to receive email notifications from FortiVoice.

Scope

FortiVoice.

Solution

In this example, it was configured on the Relay Server to use a Gmail account to receive notifications for unanswered calls that match a ring-group.

Go to System -> Configuration -> Mail Settings.

Perform the 'Test' to validate the connection to the SMTP server.

CLI:

config mailsetting relayserver
   set server-name smtp.gmail.com
   set server-port 587
   set smtps enable
   set auth-status enable
   set auth-username ***voice@haticoop.com
   set auth-password ENC
end

Go to Google Account settings, under Security, complete 2-Step verification. Then, enable IMAP as follows:

Configuration of RingingGroup to send email notification for unanswered calls:

config extension ring-group
  edit Recepcion_Bup
    set number 950
    set display-name Call_flow_Hatillo_Incoming
    set members 101 401 901 120 302 903 
    set mode ring-sequential
    set call-waiting disable
    config  call-handling
      edit no-answer
        config  call-process
          edit 1
            set action forward
            set phone-number 17867303843
          next
        end
      next
    end
    set email e******@haticoop.com 
    set missed-call-notification enable
  next
  edit MAIL_TEST
    set number 958
    set display-name GROUP_MAIL
    set members 701 
    set timeout 30
    config  call-handling
      edit no-answer
        set active-action user-define
        config  call-process
        end
      next
    end
    set email e******@haticoop.com 
    set missed-call-notification enable
  next
end

Results: