Technical Tip: Reset a lost admin password on FortiWAN

Description

This article explains how to reset a lost admin password.

Scope

FortiWAN v4.1.2 and above.

Solution

FortiWAN-1000B (18:54-01.08.2015)
Ver:00010001
Serial number:FWN1KB3A17XXXX4
Total RAM: 8192MB
Boot up, boot device capacity: 1968MB.
Press any key to display configuration menu........
[G]:  Get firmware image from TFTP server.
[F]:  Format boot device.
[B]:  Boot with backup firmware and set as default.
[Q]:  Quit menu and continue to boot with default firmware.
[H]:  Display this list of options.

Enter Selection [G]:

Enter G,F,B,Q,or H:

1. Upload FortiWAN firmware V4.1.2 by TFTP in boot loader and save as Backup firmware.
   
   

[G]:  Get firmware image from TFTP server.

2. Reboot and boot up with backup firmware and set as default.
   
   

[B]:  Boot with backup firmware and set as default.

3. Follow Technical Tip: Resetting a lost admin password to reset a password.
   
   

account: maintainer
password: bcpb follow with S/N\

4. Reset password by CLI command after login.
   
   

>resetpasswd

5. Reboot and set up backup firmware again.
   
   

[B]:  Boot with backup firmware and set as default.

Update:

As of FortiOS version 7.2.4 and above, the Maintainer account feature no longer exists. For more information, see Technical Tip: Removal of maintainer account feature.