Customer Service Tip: Product Life Cycle Information on Fortinet products

Description

This article describes how to check the product life cycle (end of order date, last service extension date, end of support date) for hardware and software.

Scope

All Fortinet products.

Solution

• Access the Product Life Cycle from the Product Life Cycle or by selecting Product Life Cycle from the main support page, Lower left corner.

• Access the Product life Cycle without login to support portal, Product Life Cycle.

• Select 'Hardware & VM/Software/Services', depending on whether the intention is to find the hardware support dates, the software support dates, or the service dates.

Note:
Each tab has its own RSS feed. Look for the RSS button next to the 'last updated' date at the top of the results. Copy the RSS URL and add it to the RSS reader to automatically get notified whenever lifecycle information is updated for that category.

Some important dates to be aware of:

End of Order (EOO) Date: 
The end of order date is the last date on which a hardware or software product may be ordered; after this date, the product is no longer available for sale. Fortinet will provide at least ninety days' advance notice of the affected product’s EOO date by publishing an End of Life (EOL) notification.

Last Service Extension Date (LSED): 
The LSED is the last date at which an order will be accepted for a product that is no longer available for purchase or an extension of an existing contract for support or security subscription services. No service contracts may be extended past the End of Support (EOS) date. The last service extension date is 12 months before the EOS date for the relevant product.
 

End of Engineering Support Date (EoES): 
Fortinet will provide Engineering Software support for thirty-six (36) months from the GA release date of the major or minor release. Fortinet will also provide 'Must Fix' support for an additional eighteen (18) months from the End of Engineering Support date for software that was supported on or released after August 1, 2015. 'Software Releases' constitute either major or minor version increments, and support is provided on the latest patch release of each version.

End of Support Date (EOS): 
The final milestone in the product lifecycle is the End of Support date. After this date, Fortinet will not sell, manufacture, or improve the product and is under no obligation to provide support services. In general, the EOS for hardware takes place 60 months after the End of Order Date.

Long-Term Supported Firmware (LTS):
Long-Term Supported releases extend the general availability of the firmware to seventy-two (72) months, including an additional eighteen (18) months of the Urgent Fix phase until the Extended End of Support (EEOS).
Access to Long-Term Supported firmware and its support during the EEOS period is granted only with the prior purchase and registration of FortiCare Elite Service Contracts.

The following screenshot example verifies the FortiOS version 7.2. Though it still has Technical Support (TAC) assistance until 2026, the engineering support expired in March 2025. If any new known issues are reported for FortiOS version 7.2, they will not be fixed as the engineering support has ended. To address any potential issues and fixes, consider updating to the latest version of FortiOS to ensure optimal performance and security. Upgrading to the latest version is recommended as it may include resolutions for known issues and enhancements from previous versions.

Download the information to a file format: select 'Export' and choose the desired file format.

In the Hardware Section, for products that are no longer available for order, it is possible to download a PDF file by selecting the product. The file contains additional information regarding the product lifecycle, detailed product descriptions, and the replacement SKU for the device.

The account administrator can check the details on End of Service, Long-Term Support, and exceptions according to the contract purchased here: Customer Service Tip: End of Support Firmware and LTS.

Note: 
If the product is not listed under this sheet, this means that there is no end-of-life determined yet for that product. For additional information, contact the Fortinet Sales team.

Related article:
Customer Service Tip: How to check the FortiOS lifecycle