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7 replies

andresPspano
andresPspano
Visitor III
July 10, 2024

Seems there is a massive issue with FortiGuard., the link is the WO

    ezhupa
    Staff
    ezhupa
    Staff
    July 11, 2024

    Hello,

    When having issues with FortiGuard communication the below debug might help: 

    dia de app update -1
    dia de en
    exe update-now

    -leave it to run for a couple of mins

    dia de disable

    Also you can try and perform a change in the Fortiguard settings and see if the change resolves it. You can test by changing the update server from EU->US or vice-versa or disable/enable anycast. This will trigger a new connection to Fortiguard servers and might resolve your issue. 

     

    Hope it helps!



      pablo_anabalon
      pablo_anabalon
      New Member
      July 11, 2024

      I had the same problem yesterday with my clients.
      I have not found more information

       

       

      Screenshot_1.jpg

      AnthonyH
      Staff
      AnthonyH
      Staff
      July 11, 2024

      Hello Vacunar_System,

       

      When Fortiguard servers are unreachable, there are a few ways to workaround the issue:
      1) Disable FortiGuard Anycast: https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGuard-is-not-reachable-via-Anycast-default/ta-p/190041,
      2) Temporarily use different DNS servers,
      3) Or enable the setting, "Allow Websites When a Rating Error Occurs": https://community.fortinet.com/t5/FortiGate/Technical-Tip-Web-Page-Blocked-An-error-occurred-while-trying-to/ta-p/191998

      Please let us know if the issue still persists.

        Vacunar_System
        Vacunar_SystemAuthor
        Explorer
        July 11, 2024

        Hi, I disagree with that. I changed the DNS, and it doesn't work, and a message appears saying that all servers are out of service. Additionally, I noticed that the DNS servers are not responding. Please I would like a step-by-step guide on what to do in these cases because the other instructions seemed confusing. ThanlsCaptura 2.JPGCaptura.JPG

        AnthonyH
        Staff
        AnthonyH
        Staff
        July 11, 2024

        Hi Vacunar_System,

         

        Could you try disabling TLS (TCP/853) and instead enable DNS (UDP/53)?

        Try accessing the web page in a private window/incognito mode to get rid of any browsers cache.

        Fdlm_conectivity
        Fdlm_conectivity
        New Member
        July 11, 2024

        Hello,

        Is there any official information regarding the failure?

         

         

          pablo_anabalon
          pablo_anabalon
          New Member
          July 11, 2024

          I didn't find official information, I had the error yesterday at the same time and I found this topic, but nothing official

          Vacunar_System
          Vacunar_SystemAuthor
          Explorer
          July 11, 2024

          Nobody talks about it, it seems like they don't want to admit that something happened.

          fricci_FTNT
          Staff
          fricci_FTNT
          Staff
          July 11, 2024

          Hi @Vacunar_System ,

           

          I guess that you have now resolved the issue.
          If that should reoccur, it might be worth saving the two links below in your browser, it might become handy:

          https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGuard-Overview-and-Troubleshooting/ta-p/301596

          https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-servers/ta-p/226149


          Best regards,

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