Reset fortigate

3 replies
12204 views

Hello Guys,

I am facing a big problem with our Fortigate 60F. I cannot access it. When I plug in the console cable, I cannot access the interface. Also, when I plug an Ethernet cable directly into my laptop, I still cannot access the Fortigate interface. The lights do not light up. I tried resetting it using the button, but nothing happens.

I appreciate your assistance.

FortiGate

AEK

SuperUser

Hi Xook

If you want to do a factory reset then follow this procedure:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-To-Reset-To-Factory-Default-Configuration/ta-p/198660

Also you need a console cable and a tool to access the console terminal, like putty (serial 9600).

If this doesn't help then you should open a ticket fore hardware replacement.

AEK

adimailig

Staff & Editor

Hi @xook ,

You may follow the guide below to access the device via console.
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-connect-to-the-FortiGate-console-port/ta-p/214839

Try to reboot the device and check the logs from console access.
If there is no response from console / serial port and you still have valid license and subscription, I suggest to create a technical ticket to further check the issue and possibly request for RMA.