Support Forum

Hi Everyone,I have a FortiSIEM HA deployment with the following architecture:3 Supervisors (with DB) in HA 2 Workers 2 CollectorsI have a few questions regarding backup and disaster recovery:Which nodes should I back up? Do I need backups of all Supervisors, Workers, and Collectors, or only specific nodes? Which databases are critical to back up (CMDB, PostgreSQL, ClickHouse metadata, etc.)? My Event DB is already stored on NFS. Is an NFS backup sufficient for Event DB, or is any additional backup required? If a VM crashes, can I deploy a new VM with the same FortiSIEM version and restore the backup, or must it be restored on the original VM? What are the most critical components to back up in FortiSIEM (configuration, CMDB, ETCD/Keeper, custom parsers, rules, dashboards, reports, certificates, license, etc.)? Does anyone have a recommended backup/restore SOP or best practices for a FortiSIEM HA deployment?

Hi Fortinet Team,  Good day! We’d like to confirm behavior of DOS policy on fortigate, we have initially created a policy from internal network to public with set the UDP_Flood as blocked, initially set the threshold to 5000 and is reached. what are the expected experienced

What can i do if endpoint ip address on the device inventory and on the adapter showing wrong ip?actually the endpoint get ip 10.100.50.168 

Request to get pkg file of Forticlient VPN Only for MacOS to use with Intune in Download page it is online installer I cannot use with Intune I need to real file of it

HiHow many SSIDs are recommended?I read that only 3 are needed. Okay, I understand that one for IoT/External, one for Internal and one for Guest.My challenge is about the ssid pasword. I will have around 600 users using ssid External.How to manage if the password has been shared or leaked? 

Can we identify how many users is active and authenticated to fortinac?

I would like to clarify the behavior regarding the display of warning and block screens in the Web Filter.We are currently configuring a system using FortiOS v7.6.7 and applying Web Filtering to internet-bound traffic.When a client device—with the CA certificate installed—attempts to access a site falling under a blocked category, the connection fails.* The error message "Your connection to this site is not secure (ERR_SSL_PROTOCOL_ERROR)" is displayed.We performed troubleshooting by changing the inspection mode setting for the relevant policy, with the following results:- Flow-based: The block page is not displayed.- Proxy-based: The block page is displayed.The Web Filter feature set within the security profile is configured for flow-based inspection in both cases.My understanding is that warning and block screens should normally be displayed even with flow-based settings in FortiOS v7.4.Have you encountered similar inquiries or issues?Also, could you provide any information regarding

We have policy only device managed by Intune can be conenct to the network.In the intune i have host below, the endpoint only showing wirelesss mac address, but actually the endpoint have 2 mac address (wired and wireless). This make the user can’t access to the network because wired mac is detected not managed by MDM. Anyone know why? 

Hello Fortinet Community,We recently upgraded our FortiGate to FortiOS 8.0.0. Before the upgrade, the device was running FortiOS 7.2.13 7.4.12 7.6.7, and we created a full configuration backup.After the upgrade, we experienced an unexpected internet outage. During the incident, the FortiGate had a high number of active sessions, and users lost internet connectivity. A reboot temporarily restored the service.At this time, we cannot confirm whether the issue was caused by FortiOS 8.0.0 or another factor. However, since the environment was stable before the upgrade, we are considering downgrading to the previous stable version while continuing our investigation.We would appreciate your advice on the following:Is it recommended to downgrade from FortiOS 8.0.0 to FortiOS 7.6.7, or would FortiOS 7.4.12 be a better long-term stable version?Since we have a configuration backup created while running FortiOS 7.6.7, can we safely downgrade and restore that backup?Are there any known issues or pre

Hello Techies i have 15 fortigate firewall that is getting authenticated by cisco ise tacacs, now i want to enable MFA for all firewalls is there any possibility to set  asingle code for all firewalls.i have tried fortitoken but that require different otp for each firewall

overlay working but underlay under the members i dont see the physcial port 1 an port 2I have config SDWAN ADVPN 2.0 i was able to to setup the overlay SDWAN but when trying to config the undelay SDWAN, i have created a Zone for underlay, but when i am trying to add the ports to the underlay zone the ports which the ISP are connected dosent show (port13 and port14)

Using the standard Portal templates, just adding custom logo etc, it isnt responsive to mobile phones, Apple or Android, I have tried to add extra CSS to the template for login, registration , disclaimer etc. but it just doesnt lay out right, Does Fortinet not have a fix for this or a guide for the best way to add viewport in the CSS? I did CHATGPT it, but it still not quite right, I mean this is standard stuff these days right?ForiAuth 8.0.3 Thanks

Hi everyone, I'm experiencing a strange issue with an IPsec Dial-up VPN after migrating users from SSL VPN. The environment is FortiGate 400F  with FortiClient VPN 7.4.3.4323 on macOS Sonoma 14.1. The problem only affects macOS clients; Windows clients using the same VPN configuration and user account work correctly. Split tunneling is enabled, and all firewall address objects are configured correctly as /24. However, after connecting from macOS, one of the split-tunnel routes is installed with an incorrect mask (for example, 10.10.10.0/24 becomes 10.10.10.0/31). If I remove that subnet from the split-tunnel group, the issue moves to the next subnet (10.10.11.0/24 becomes 10.10.11.0/31), so the problem follows the route order rather than a specific network. I also tested with a split-tunnel group containing only three networks, and everything works correctly on macOS. The production split-tunnel group contains around 190–200 routes. Has anyone encountered a similar issue or knows wheth

Hello.Working as a Telecom user, I can only use Putty and similar software for SSH and Telnet connectivity with the Dacon VPN, but not with the Planet VPN.From IAM support, they replied that I am enabled without hindrance with both SSH and Telnet.Can anyone help me? Thanks in advance. 

Hello Fortinet Team,I would like to report a False Positive occurring in FortiClient. The antivirus engine is flagging and quarantining legitimate .jar files that belong to Microsoft Power Automate Desktop.These files are required by the Microsoft application to interact with Java-based interfaces for automation purposes.Software: Microsoft Power Automate Desktop Flagged Files: PAD.JavaBridge.jar PAD.JavaBridge.A11y.jar Some of the File Hashes (SHA256) involved: CF531D64F2445BD6149EF018D41C6B6EDC2185461100998DFF8204... 0887F61DB05200C724DF9E0700F63B98145E47C69FB98258323AB6... EB935EB8D28CDBA566CBACDA023E02FCD4A9DB0535893B5B8699E7... I have attached a screenshot ("Captura de pantalla 2026-07-20 110922.png") showing the multiple detections and the exact hashes provided by the FortiClient logs.Could you please review these files and update the definitions to whitelist them?Thank you.

I am considering changing the username of the default "admin" user on FortiGate.I understand that it is possible to create a new superuser and change the "admin" username, but will changing the default "admin" username affect other settings?

I have difficult to add switch Alcatel omniswitch 6860 can some one help.When I configure credential snmp is OK but CLI I can't connect it. When I test in fortinac  console cli all is ok but in gui no.

Hi Fellas,I'm deploying FortiClient EMS 8.0 using Microsoft Intune (Win32 app) and have run into an issue.Environment FortiClient EMS 8.0.x Microsoft Intune (Win32 app) Deployment package generated from EMS with MSI Installer Files enabled EMS generated: forticlient.msi forticlient.mst PackagingBoth files were placed in the same source folder and packaged into a single .intunewin using IntuneWinAppUtil.exe.The install command in Intune is:msiexec.exe /i "forticlient.msi" TRANSFORMS="forticlient.mst" /qn /norestart /L*v "%ProgramData%\Microsoft\IntuneManagementExtension\Logs\FortiClientInstall.log"IssueThe installation completes successfully, but when FortiClient launches, it still displays the "Enter Invitation Code or IP Address" screen.Even when I manually enter the Invitation Code or the EMS IP address, the client does not register with EMS.Additionally, the folder:C:\Windows\FortiEMSInstaller_logsis not created, so there are no EMS installer logs to review.Expected B

hello all,We attacked by ransomware and unfortunately all our file and also backup are encrypted.I want to know if someone advise me how to find from where or witch direction, computer, lan or site - From where it attacked usHow i can create report or see the logs.We have fortinet e200 model.ASP Best Regards,

Today i check our users can’t connect to the fnac and i got this error. I check service connector to the entra is have pronle, where i test to poll and test connection but always loading. The i reboot the nac and the error was gone and the authentication is successful.Something wrong in my fnac? 

when we use authentication host-mode multi-domain on the port switch, this mean only one vlan data mac address and one vlan voice mac address is accepted. If there 2 mac address of vlan data then the port switch will be shutdown.Below log from the switch%PM-4-ERR_DISABLE: security-violation error detected on Gi1/0/1, putting Gi1/0/1 in err-disable state The interesting is for iphone deployment. When there are new ip phone connected to the nac then nac will put this host to registration vlan and if this ip phone have endpoint conected then from switch perspective there are 2 valid vlan data mac address and security violation is ocurred.Anyone know how we can deal with this situation?

Hi,Environment: EMS 7.4.7, FortiClient mobile (iOS/Android) 8.0.0, FortiOS 7.6.7. ZTNA access proxy already used by Windows/macOS endpoints.ZTNA certificate signing works automatically for Windows/macOS on telemetry connect. For mobile, EMS only offers ZTNA certificate provisioning via MDM (Intune/Jamf/Workspace ONE, SCEP). We have no MDM for these users.Questions:1. Is manual (non-MDM) ZTNA certificate installation supported on FortiClient iOS/Android? If not, is it a hard limitation or roadmap?2. If supported, what is the correct procedure (cert format, storage location, how FortiClient uses it for ZTNA)?Thanks.

Hi, I have a Fortigate and 4 FortiSwitches connected via fortilink and there are 5 VLANs operating.I also have some devices connected (in every switch on VLAN_20) that communicate with a controller via mDNS packets. They’re broadcasting so the controller can list every device found in the network. This works only if the controller and a device are connected to the same Fortiswitch (in two ports of the same VLAN). If connected to another Switch (to a port of the same VLAN) the packets do not arrive at the controller.Any clue why this happens?Thank you

Hi,FortiGate 7.6.7, IKEv2 dialup with EAP, mode-cfg and IPv4 split tunnel enabled. internal-domain-list is configured, but split DNS never takes effect: every DNS query from the client reaches the FortiGate, not only the two internal domains.config vpn ipsec phase1-interface    edit "<tunnel>"        set type dynamic        set interface "<wan-if>"        set ike-version 2        set peertype one        set net-device disable        set mode-cfg enable        set ipv4-dns-server1 <internal-dns-ip>        set internal-domain-list "domain1.local" "domain2.local"        set eap enable        set eap-identity send-request        set ipv4-split-include "<split-group>"    nextendVerified with: diagnose sniffer packet any "port 53" 4 0 l — public domains such as google.com show up as well. Same result on FortiClient (Windows) 7.4.3 and FortiClient mobile 8.0.0. VPN was fully reconnected after each change.Questions:1. Anything else required in 7.6.7 for internal-domain-