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Bert1
Bert1
New Member
September 6, 2019
Question

Using Fortinet Logs

  • September 6, 2019
  • 2 replies
  • 6912 views

I am trying to troubleshoot a problem but I am new to Fortinet and apparently I don't know how to use the Log & Report section of my firewall.  I am trying - and failing - to RDP to a VM in Azure.  So, I decided to have a look on the firewall to see if the problem might be there.  But, I can find no traffic at all from my workstation to any ip address on the internet on port 3389 or to the ip address of the VM.  I checked the "Forward Traffic" node and I do see traffic - from my workstation and other machines - but nothing dealing with my RDP traffic.  Am I even looking in the right place?

 

Thanks

 

Bert

    2 replies

    medekom
    medekom
    New Member
    September 11, 2019

    Hi buddy, sorry for bumping the thread, but have got this sorted if not would love to list down the points.

     

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    Bert1
    Bert1Author
    New Member
    September 11, 2019

    Unfortunately, yours is the only reply I have received so far so, no, I am nowhere near to resolving this.  I have even had another problem surface when I tried to deploy a 3CX server and indications are that it is a firewall configuration issue.  With no way of monitoring traffic on the FortiNet, I have no way of figuring out what the problem is.  I am on the verge of getting rid of the FortiNet and going back to something I can work with.  Even the old TMG software that Microsoft used to have had near-real time monitoring facilities that were very easy to use making troubleshooting network issues simple :(

     

    Bert

    BWiebe
    BWiebe
    New Member
    September 11, 2019

    If the policy(s) carrying the traffic are configured to show all logs and not just security logs, you should see something.

     

    What model of Fortigate?  Some of the smaller models only have limited ability to keep logs if they don't have disk.

     

    Also - you might want to do some packet captures - doable by CLI:

    https://kb.fortinet.com/kb/documentLink.do?externalId=11186

     

    Worst case you can always open a ticket with TAC for assistance with issues, they are generally very helpful.

    sharanupa
    sharanupa
    New Member
    November 8, 2022

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