Skip to main content
HEMEIDY
New Member
June 6, 2018
Question

SIP

  • June 6, 2018
  • 1 reply
  • 7392 views

i m using grandstream UCM6204 as IP PBX conncted to internet over fortigate 90D as firewall. the IP address of this UCM is 10209.239.250 for IP phones connected inside the LAN phones are working fine no issue.

for phones connected using public IP address of the UCM we have many issue starting from no voice at the called number.

 

i have suspect the bandwidth but according to some troubleshoting it seem the issue is related to the firewall setting.

 

any support is realy apreciate

 

 

    1 reply

    Toshi_Esumi
    SuperUser
    SuperUser
    June 6, 2018

    Have you tried disabling SIP session helper and SIP ALG you read in the other thread you made another post?

    HEMEIDY
    HEMEIDYAuthor
    New Member
    June 6, 2018

    Thanks for your feedback

     

    priere m expliquer comment désactiver helper de session SIP et SIP ALG

    Toshi_Esumi
    SuperUser
    SuperUser
    June 6, 2018