Skip to main content
Expediationtech
Expediationtech
New Member
Feb 14, 2024 10:13 PM UTC
Question

Need help upgrading!

I have the Fortigate-81E-POE. I am trying to upgrade from 7.4.2F to 7.4.4F I have to follow the update path from 7.4.2F to 7.4.3F first but it wont let me upgrade. When attempting to upgrade to 7.4.3F, the following error message is displayed:

This is a FortiOS v7.4.3-build2573 firmware image that cannot be installed because the device's FortiGuard license for firmware upgrades expired on 2017/07/07.

Any suggestions thanks!

3 replies

BillH_FTNT
Staff
BillH_FTNT
Staff
Feb 14, 2024 11:58 PM UTC

Hi @Expediationtech 

I think you need a license. Please check the document below about prevention when upgrading. 

https://docs.fortinet.com/document/fortigate/7.4.0/new-features/107956/prevent-firmware-upgrade-depending-on-the-current-firmware-licenses-expiration-date-7-4-2

HTH.

BIll

 

Translate
    adambomb1219
    SuperUser
    adambomb1219
    SuperUser
    May 22, 2025 12:15 PM UTC

    You need to buy a support contract. You are not entitled to upgrades without one.

    Translate
      Terms & ConditionsAccessibility statement
      Risk and Resilience in the Age of AI. An OT Thought Leadership Summit for Houston's Critical Infrastructure Leaders. Date: Thursday, December 3, 2026. Time: 8:30 am - 1:30 pm (CT). Location: The Westin Houston, Memorial City | 945 Gessner Road, Houston, TX 77024