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enable_user
enable_user
New Member
July 11, 2021
Question

Mac User Issues

  • July 11, 2021
  • 3 replies
  • 2808 views

Hope someone can help.

 

I have a MacOS user who is struggling to connect to Forticlient VPN.

 

The steps taken to resolve this have been:

 

Upgrade to latest MacOS (Big Sur)

Install Latest Forticlient version

Permissions granted to following:

  [ol]

  • fcaptmon

    [/ol] [ol]

  • fctservctl

    [/ol] [ol]

  • fmon

    [/ol] [ol]

  • fmon2

    [/ol] [ol]

  • FortiClient

    [/ol]

     

    A reinstall has also been attempted several times of the latest Forticlient but the client just sits on "Connecting" and occasionally an error "cannot connect to VPN"

     

    The user has a valid and up to date certificate as well but still no luck.

      • 3 replies

      mle2802
      Staff
      mle2802
      Staff
      September 16, 2023

      Hi @enable_user,

      Did you try with Ethernet or WIFI? Also, you can export the FortiClient logs to see if is there any error from the FortiClient itself.

      Regards,
      Minh

      Rajan_kohli
      Staff
      Rajan_kohli
      Staff
      September 17, 2023

      hi @enable_user.

       

      Is there any percentage shown in while connecting before error. you can refer to this kb for refernce of different errors in ssl vpn :  https://community.fortinet.com/t5/tkb/workflowpage/tkb-id/TKB20/article-id/785

       

      Also please check if host check is enabled in ssl vpn portal.

       

      Regards,

      Rajan 

      vincent72
      vincent72
      New Member
      September 17, 2023

      So far what I have seen is that Forticlient version 6.4.x is best working for Mac. Rest OpenForti is another option.

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