error token in Fortigate

4 replies
5081 views

Good morning friends, a question:

In fortigate I have two tokens available, the ones that come by default. I need to assign those tokens to two users, but when I assign the token I get an error message (image).

The FG version is 7.2.8, could it be a bug in the version?

FortiGate

Hong_FTNTAnswer

Staff & Editor

Hi @unknown1020,

Please refer to this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-recover-trial-FortiToken-Mobile-serial/ta-p/194134

Regards,

_mribwan

Staff

can you run this command and see if it import the token again?

execute fortitoken-mobile import 0000-0000-0000-0000-0000

if it doesnt, running the debug and assigning the token might give clue on what's happening :

dia de cons times en
dia deb app forticldd -1
dia fortitoken de en
dia de en

stop debug with dia de disa

unknown1020Author

Explorer III

You mean I should delete the two tokens and then run that command: execute fortitoken-mobile import 0000-0000-0000-0000-0000 ?

bpozdena_FTNT

Staff

This mostly happens when you import config from another Fortigate unit.

The fix is simple, just delete both the free FortiTokens from Fortigate GUI. A new button will then appear, which will allow you to download new ones.