FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
Article Id 194134


This article describes how to recover trial FortiToken Mobile serial numbers in later FortiOS versions.
If they were deleted from the firewall, then the free service cannot be used.

FortiGate firewalls are shipped with two free FortiTokens Mobile per unit with unique serial numbers.

FortiTokens Mobile Trial FTMTRIAL cannot be transferred from one device (old device to the new device) to another, in case of device replacement the new device will be shipped two free FortiTokens Mobile.


Also sometimes it may show an error 'No valid token found'.


No Valid token found.jpg


This may happen when uploading the configuration file from the backup or another unit. To resolve this simply delete both tokens and then import the free tokens.






From GUI.
In the VDOM if enabled:


  • Go to User & Device -> FortiTokens.
  • Select 'Import Free Trial Tokens' (this option only show up when both free Fortitoken are deleted or not present).


Step 1: (if the error is no valid token found):




Step 2:




From CLI.

To delete tokens:


config user fortitoken


# fortitoken-mobile import 0000-0000-0000-0000-0000


The CLI error codes are:

  • If the unit is not registered:


exec fortitoken-mobile import 0000-0000-0000-0000-0000

import fortitoken license error: -7571


  • If the format is incorrect for the serial:


exec fortitoken-mobile import 0000-0000-0000-0000-00

import fortitoken license error: -7566


Related Article:

Technical Note: FortiToken basic troubleshooting