Explorer II

Question

EMS TAG synchronisation Problems

Forum|Forum|2 years ago
March 28, 2024
4 replies
3325 views

Hello,

the content of the ZTNA tags synced from the EMS server to Fortigate is incomplete.

This means that the corresponding firewall policies do not work correctly as some tagged clients are missing.

However, I can find the clients with the correct tags on the EMS server

Fortigate OS v7.0.14 build0601 (Mature)

Maybe someone else here has this problem and was able to solve it

Thanks

AEK

SuperUser

Hi @Andizer

One possible cause is when you use some special characters in the tag name. I had a similar issue when I used "#" in tag name and it not only blocked the tags, but I couldn't even remove this tags from FGT. Only support could fix it with special commands.

AEK

AndizerAuthor

Explorer II

Thanks for your idea.

Sadly this is not the case for us, using this format "no special characters" (only using a space between)

hbac

Staff

Hi @Andizer,

Please refer to this article to collect debugs: https://community.fortinet.com/t5/ZTNA/Troubleshooting-Tip-ZTNA-tagging-issue-debugging-commands/ta-p/286531

Regards,

Sheikh

Staff

Hello @Andizer ,

Have you tried force sycn (restarting) the ZTNA tags between FGT and EMS?
diagnose test application fcnacd 99

In another session, enable these logs to show output.
diagnose debug application fcnacd -1
diagnose endpoint filter show-large-data yes
diagnose debug enable

regards,

Sheikh

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