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majedfivb
majedfivb
New Member
February 24, 2022
Question

Email interaction

  • February 24, 2022
  • 1 reply
  • 1444 views

Hi , Is there anyway to respond to Fortinet Support case from my business email rather than common account was used during ticket creation ??? I couldn't add new user to Email interaction .

1 reply

Debbie_FTNT
Staff & Editor
Debbie_FTNT
Staff & Editor
February 24, 2022

Hey majedfivb,

you would have to log into support.fortinet.com on your account.

Then you need to add a user, and set your business email address:

Debbie_FTNT_0-1645693105061.png

During user creation, set the appropriate permissions.

Or, change the Account ID to your business email, if the other email is not in use/should not longer be associated with the account.

Once your business email is associated with the account, you can then use your business email to reply.

 

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