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hcampos
New Member
March 26, 2025
Question

Dialplan outbound

  • March 26, 2025
  • 3 replies
  • 1054 views

I have configured a dialplan to dial some operator numbers in Brazil, 10331, 10315, 10385, etc.
I use the configuration: 103XX. in the Match Pattern
however the call is not forwarded to the operator's VoIP trunk.

 

Doing the Test Call-Dry Run, I have the result
Dry run start <1743023907>
Info: Matched dial plan: Out_Trunk_UPIX_103
Dialed number: 10331
Outgoing number: 10331
Outgoing trunk: trunk_TRUNK_IP_UPIX
Caller ID: <0000000>
Dialing 10331 on trunk PJSIP/trunk_TRUNK_IP_UPIX
Dial status: SUCCESS
Dry run end <1743023907>

 

In Logs, it shows
Reject INVITE message from: 'H C' <sip:7554@10.xx.xx.11> to: <sip:10331@10.xx.xx.11>, Cause: Service Unavailable

3 replies

Stephen_G
Staff & Editor
Staff & Editor
March 30, 2025

Hello,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

If anyone knows anything about this topic, please feel free to contribute!

Have you contacted support about this?

 

Thanks,

Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Staff & Editor
April 6, 2025

Hi,

 

We're still looking for an answers or help. In the meantime, if anyone has any input on the topic, it's very welcome!

In the meantime, is this relevant to your query?

 

Technical Tip: FortiVoice rejects inbound call with SIP/2.0 603 Decline

Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Staff & Editor
April 8, 2025

Hi again hcampos,

 

I recommend getting in touch with our support team - we'd need your pcap and config file details to learn more.

Stephen_G - Fortinet Community Team
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