Skip to main content
hcampos
New Member
Mar 26, 2025 9:31 PM UTC
Question

Dialplan outbound

I have configured a dialplan to dial some operator numbers in Brazil, 10331, 10315, 10385, etc.
I use the configuration: 103XX. in the Match Pattern
however the call is not forwarded to the operator's VoIP trunk.

 

Doing the Test Call-Dry Run, I have the result
Dry run start <1743023907>
Info: Matched dial plan: Out_Trunk_UPIX_103
Dialed number: 10331
Outgoing number: 10331
Outgoing trunk: trunk_TRUNK_IP_UPIX
Caller ID: <0000000>
Dialing 10331 on trunk PJSIP/trunk_TRUNK_IP_UPIX
Dial status: SUCCESS
Dry run end <1743023907>

 

In Logs, it shows
Reject INVITE message from: 'H C' <sip:7554@10.xx.xx.11> to: <sip:10331@10.xx.xx.11>, Cause: Service Unavailable

3 replies

Stephen_G
Staff & Editor
Staff & Editor
Mar 30, 2025 9:09 PM UTC

Hello,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

If anyone knows anything about this topic, please feel free to contribute!

Have you contacted support about this?

 

Thanks,

Translate
Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Staff & Editor
Apr 6, 2025 10:31 PM UTC

Hi,

 

We're still looking for an answers or help. In the meantime, if anyone has any input on the topic, it's very welcome!

In the meantime, is this relevant to your query?

 

Technical Tip: FortiVoice rejects inbound call with SIP/2.0 603 Decline

Translate
Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Staff & Editor
Apr 8, 2025 11:10 AM UTC

Hi again hcampos,

 

I recommend getting in touch with our support team - we'd need your pcap and config file details to learn more.

Translate
Stephen_G - Fortinet Community Team
Risk and Resilience in the Age of AI. An OT Thought Leadership Summit for Houston's Critical Infrastructure Leaders. Date: Thursday, December 3, 2026. Time: 8:30 am - 1:30 pm (CT). Location: The Westin Houston, Memorial City | 945 Gessner Road, Houston, TX 77024