Skip to main content
bristi
bristi
New Member
July 22, 2013
Question

Cannot Ping Gateway.

  • July 22, 2013
  • 4 replies
  • 10653 views
Hi All, I have a fortigate Fortigate-200A 3.00-b0737(MR7 Patch 3) configured with two VLANS on the internal1 interface as follows. Vlan10 - 192.168.10.0/24 Vlan20 - 192.168.20.0/24 The servers behind those vlans are working properly, can browse the internet etc..etc.., however I have a very strange problem, I cant ping the gateway from the servers. Example the servers on Vlan 20 cant ping their gateway 192.168.20.1 but the firewall can ping every device on that subnet and this also applied for the 192.168.10.1 network. In question I cant ping the gateway from the server and even from the switch. Can someone assist me on this please. Thanks!!

    4 replies

    rwpatterson
    rwpatterson
    New Member
    July 22, 2013
    Welcome to the forums. Is PING access allowed in the VLAN interfaces?
      bristi
      bristiAuthor
      New Member
      July 22, 2013
      Hi Sir, Thanks for your reply, Yes indeed the PING is selected as per hereunder.
        rwpatterson
        rwpatterson
        New Member
        July 22, 2013
        Not sure if this behavior has changed: Is the admin user access IP restricted at all, or is one of them still the wildcard (0.0.0.0)? In the past, you needed to cover the source subnets in this area in order to reach the interfaces with a simple PING response. There was a lengthy post about this behavior some time back. It doesn' t seem logical, but it was in the design for some reason I cannot remember.
        bristi
        bristiAuthor
        New Member
        July 22, 2013
        Hi, That' s it, I' ve configured the admin access to allow 192.168.0.0/16 and I can ping the gateway from the switch now. I don' t know why this behavior and like you said It doesn' t seems logical but other than that the Fortigate Firewall seems to be good firewall for small businesses. Do you know where I can download the firmware of this device? Thanks
        rwpatterson
        rwpatterson
        New Member
        July 22, 2013
        If you have a support contract, log into the support site and click on the link under ' Download' for ' Firmware Images' .
        bristi
        bristiAuthor
        New Member
        July 23, 2013
        Thank for your assistance.
        Terms & ConditionsAccessibility statement