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CarlusMathew1
New Member
November 11, 2024
Question

Access Blocked

  • November 11, 2024
  • 3 replies
  • 1623 views

hey, we are facing the access block issue on our website. it says you're not allowed to visit this. can anybody help me to fix this?

3 replies

jbindra
Staff
Staff
November 11, 2024

Hello Mathew,

The website https://networthos.com/ is coming under Not Rated category on FortiGuard Web filter lookup. You can check this here: https://www.fortiguard.com/webfilter

If you are using web filtering profile in the firewall policy and Not Rated category is block under that, then this might be one of the reason why the access is getting block.

You can request a category change for a website or domain incorrectly listed under the Web filter. Please refer to this KB: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-request-a-category-change-for-a-website-or/ta-p/291090

hjhajj
Staff
Staff
November 11, 2024

Hello @CarlusMathew1 

Kindly try to create a static URL filter under the web filter. You can refer to the following document 

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow-block/ta-p/193086

Thanks and Regards

salmas
Staff
Staff
November 11, 2024

As a temporary workaround till you get the website rating request completed, you can exempt this site under web filter profile -> static URL filter.

URL : *.networthos.com/*
Type : Wildcard
Action : Exempt
Status : Enable

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow-block/ta-p/193086