Why was Article ID: 414696 made private?

maybe this help, https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-disable-automatic-firmware-upgrades-on/ta-p/326998 

hadn't heard of this feature before, kinda interesting way to solve the issue of unsupported systems not getting upgraded, thank you for pointing that out.

i can only guess about the reason, hopefully from Fortinet will respond. you could also reach out to Fortinet support, but I kinda expect that might not be an option here.

Anybody has a PDF or the text of those pages? Both links are restricted for some reasons. I have a link to this page in a Fortinet support ticket and can’t open it!

If the article is internal it is for a  or several reasons. I can be because some sensitive informations are published and can only be seen by Fortinet Staff. 

Hey ​@etlweather,

As Anthony said, this article has been move to internal due to sensitivy of the topic to disable auto firmwares upgrades. We do not recommend that and won’t encourage this method to our users.

Thanks for the report, though.

So your tech support give me a link and I can’t open it, how does that make sense?

Don’t bother replying, I don’t actually care and solved the issue I needed to resolve.

It never bothers me to help and I am glad you could solve the problem.

Have a nice day.

Anthony

I don’t think they (Fortinet) are trying to remove the knowledge about this topic (would be useless - once it is on Internet, it is there forever) - just specific articles for some reason.

The procedure to cancel/delay the forced upgrade is in the documentation https://docs.fortinet.com/document/fortigate/7.4.11/administration-guide/320693/required-firmware-upgrades-for-fortigate-appliances-with-invalid-support-contracts-or-that-have-reached-eoes 

And if you ask Google/AI Search on how to cancel upgrade, it will give you step by step procedure. 

Also there is another identical article still available on the topic (as of 15.06.2026) I sent you in a message the link to it.

HTH