Missing VPN token field

[andresvo]

I am using FortiClient to connect to a VPN that requires a token for authentication. This works well only the first day (or before the first reboot), next day it doesn't show the popup to enter the token. I also noted that it stops showing system notifications. I have to reinstall FortiClient every day to make it work. I am using Xubuntu, but tried on Windows as well and something similar happens, it stops showing the token field.

[gfleming]

What version of FortiClient?

Have you spoken to TAC?

[andresvo]

My version of FortiClient VPN is 7.0.7.0246

I'm sorry, I don't know who is TAC.

[akanibek]

Hey Andresvo,

Could you please explain what is your FGT, and FClient firmware version?

- What kind of VPN do you adjusted?

- Do you use FTK or other third party 2FA with remote radius server configured on FGT?

Depends on config, we can execute debug and gather logs for troubleshooting.

[andresvo]

Hi @akanibek ,

I don't have more details about the VPN, only the remote gateway, port and my credentials.

This is the popup for 2FA token:

Thanks

Andrés

[Potato]

What is the SMTP using for Fortigate to send out Token?

[akanibek]

Andrés,

unfortunately without logs we can not do anything. Please, then contact to your network administrators.

[srajeswaran]

Does the VPN connect without the token or it fails?