Description
This article describes how to collect Persistent Agent logs in Linux machines for troubleshooting purposes.
Scope
Agent version: 5.x.
Solution
Before collecting logs, perform the basic troubleshooting steps.
The following log files are created on the host computer upon installation of the Persistent Agent:
/var/log/bndaemon
/var/log/secure
/var/log/messages
Attach the log files to the ticket. Upon submission, add a case comment with the following information:
- Details regarding the symptoms experienced, including any error messages.
- Steps resulted in the symptom.
Related article:
Technical Tip: Troubleshooting the Persistent Agent
