Windows ARM Process Problem

Forum|Forum|1 year ago
December 31, 2024
3 replies
2890 views

Hello.
I am currently using an ARM-powered computer (Snapdragon X Plus) and I couldn't install Forticlient 7.4 normally. Then I installed Forticlient from the Windows Store and added a new VPN connection in the VPN tab under Settings. But I can't access any pages while connected to the VPN, I can't connect to SSH. The connection is successful but I can't do anything. Do I need another setting?

Ekran görüntüsü 2024-12-31 222326.png

FortiClient

mle2802

Staff

Hi @tunhiama,

Did you see the connection on FortiGate or traffic from the client?

Vivetool

New Member

Check if your FortiClient version is compatible with ARM. Double-check VPN settings, ensure proper routing, and verify Windows firewall or antivirus isn't blocking the connection. Review FortiClient logs for errors, and ensure your Windows is up-to-date.

tunhiamaAuthor

New Member

The Forticlient version from the Windows market does not have a panel. It's not like the Forticlient we usually use. So we configure some things manually and there is no area where I can track logs.
The Forticlient screen is like below and the webpage with the address ( https://docs.fortinet.com/document/forticlient/1.0.0/windows-app-user-guide ) doesn't work. I don't know how to do it.

Ekran görüntüsü 2025-01-01 144323.png

tunhiamaAuthor

New Member

I set the DNS settings as Google DNS as 8.8.8.8.8 and 8.8.4.4 as you said. I added all ports through the firewall as in https://docs.fortinet.com/document/forticlient/7.4.2/administration-guide/539869/required-services-and-ports. I wrote the service as https://{IP}:4443?cert=&ice=1 as VPN settings. Proxy settings are automatic. Other VPN settings are as follows. But still the same result. Unfortunately I cannot connect.

Ekran görüntüsü 2025-01-01 143732.png

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