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athometechs
New Member
April 3, 2019
Question

Web Filter not working

  • April 3, 2019
  • 1 reply
  • 5131 views

Good morning,

 

I am following up on a thread I posted just within a few days ago.  I have a customer that has paid for the Web Filtering.  With the help of this forum, I was able to apply the rule to the traffic to get the policy to work.  However, when I applied the policy to the traffic, it is blocking sites that have a rating according to rules supplied by Fortinet, and is not being blocked. 

 

For example, we have allowed the business category for banking.  But when we go to WellsFargo.com, the site is blocked. In fact all the banks in our area are blocked.  We performed the ratings test on them, and they all appear in the correct category, and that category is allowed.  However, they are being block by Fortigate.  Any ideas?

 

 

    1 reply

    SecurityPlus
    Explorer III
    April 18, 2019

    What firmware version are you using?

    Armando_Gomez_Barrio
    New Member
    April 19, 2019

    Hi!

     

    I had a similar problem and I create a ticket with support Fortinet,

     

    They recommended me to use "DNS Filter" instead of the "Web Filter", however, I was not convinced by the recommendation and I had to reset the FortiGate and configure it again, that was my experience with the Web Filter,

     

    Best regards

     

    Armando Gómez