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joaovramos
New Member
October 26, 2021
Question

VPN connection failed

  • October 26, 2021
  • 1 reply
  • 3628 views

Hello,

 

I'm having problems with VPN through FortiClient 7.0.1.0083.

On my machine I can't connect, showing the message below:

 

"VPN connection failed. Please check your configuration, network connection and pre-shared key then try connecting again. If the problem persists, contact your administrator for help."

Already in another station it connects, but there is no data traffic.

 

In other stations it works normally.

 

Can you help me?

 

Grateful.

 

 

 

    1 reply

    abarushka
    Staff
    Staff
    April 18, 2022

    Hello,

     

    In case SSL VPN/IPsec connection is not established I would recommend to debug SSL VPN/IPsec daemons:

     

    SSL VPN

    diagnose debug application sslvpn -1
    diagnose debug enable

     

    IPsec

    diagnose debug application ike -1
    diagnose debug enable

     

    In case traffic is not flowing I would recommend to collect debug flow/traffic sniffer.
    https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-First-steps-to-troubleshoot-connectivity/ta-p/192560

     

    Debug output may contain private information and it is not recommended to share it on public forums.

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