Users & Devices error after downgrade (downgrade error)
When downgrading FortiGate from FortiOS version 7.4.x and above, down to version 7.2 or 7.0, an error may occur where the "Users & Devices" dashboard section shows the name "Assets & Identities", which is the section name on version 7.4.x
This can cause a malfunction where no information is shown. To correct this, download a backup config file and replace this portion:
set name "Assets & Identities"
set vdom "root"
config widget
edit 1
set type device-inventory
set width 2
set height 1
next
edit 2
set type identities
set x-pos 1
set width 2
set height 1
next
edit 3
set type firewall-user
set x-pos 2
set width 2
set height 1
next
edit 4
set type quarantine
set x-pos 3
set width 2
set height 1
next
edit 5
set type nac-vlans
set x-pos 4
set width 2
set height 1
next
end
next
By this:
set name "Users & Devices"
set vdom "root"
config widget
edit 1
set type device-inventory
set width 2
set height 1
set table-visualization "charts"
set device-list-view-type "hardware_vendor"
next
edit 2
set type forticlient
set x-pos 1
set width 2
set height 1
set table-visualization "charts"
set device-list-online "online"
set device-list-telemetry "sending"
set device-list-view-type "interface"
next
edit 3
set type firewall-user
set x-pos 2
set width 2
set height 1
next
edit 4
set type quarantine
set x-pos 3
set width 2
set height 1
next
edit 5
set type nac-vlans
set x-pos 4
set width 2
set height 1
next
end
next
Load this config file to the FortiGate using the restore option, the dashboard option will now show under the correct name and work as expected.