[Update] Button Missing On Dashboard

11 replies
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Working to update a FortiWiFi 60D. It is currently on FortiOS 5.4.5. In the System Information section on the Dashboard it says:

Firmware Version: v5.4.5,build1138 (GA).

There is no [Update] Button. In the License information it says that Registration, IPS, AntiVirus, etc. expires 2018-03-30.

Any ideas why the [Update] link is missing? Any suggestions on updating the FortiOS without the button?

Thanks,

Jordan_Thompson_FTNTAnswer

Staff

Are you using a restricted administrator profile (no write permission to "maintenance" or "system" groups)? Or is the device managed by FortiManager?

Jordan_Thompson_FTNTAnswer

Staff

Are you using a restricted administrator profile (no write permission to "maintenance" or "system" groups)? Or is the device managed by FortiManager?

rwpatterson

New Member

Also is the browser & version accepted by the FortiOS version? (see release notes for compatibility)

SecurityPlusAuthor

Explorer III

Concerning the browser I have tried an updated version of Firefox and IE 11. Same story in both cases.

Concerning Jordan's question. Somehow there are two administrators on this FortiGate, both are prof_admin. There was an admin user with super_admin privileges but this appears to have been disabled. It sounds as though this could be the problem. What is the solution to this? A trip on-site would take about 1 hour of driving.

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