Team viewer quick support file

Recently we have feedback from users that they cannot get the team viewer quick support exe file

how do i whitelist this URL so that my users can get the file for remote support ?

Explorer III

Hi, this could be “blocked” at three stages - Webfilter, DNS-Filter or Application Control.
Try to check the following articles:

Webfilter
https://docs.fortinet.com/document/fortigate/7.6.4/administration-guide/57664

DNS

Application Control

Every packet has a journey.

New Member

i have created a team viewer policy without any web filter, DNS filter or appl control but users still cannot download the file

Staff

Hi @yeowkm99

Check the forward traffic logs to see any block log

Thanks, Salon

New Member

this is the forward traffic logs for one of the user.

the quicksupport exe file does not get downloaded

Staff

logs does not indicated any blockage from the FGT

What dns are you using, test with 8.8.8.8

Is there any endpoint security being used on the user machine. Are all user facing same issue passing through that policy

Thanks, Salon

New Member

We do have Trendmicro endpoint security in all our clients.

yes, created this policy specifically for Team viewer traffic.

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