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Nishad
Nishad
New Member
June 20, 2018
Question

Subscription refund policy

  • June 20, 2018
  • 1 reply
  • 1842 views

Hi,

 

We have 300C with us. In recent vulnerability scan we found that device firmware is vulnerable and device is not capable of upgrading firmware to 5.4.x or more.

 

As per fortinet fix has been released in 5.4.6 and more. We have recently purchased the UTM subscription for 3 years in March 2018 and to get compliance we have to change the device. So is it possible that, I can get refund for the subscription or is there any refund policy in place?

 

Regards,

Nishad 

1 reply

rwpatterson
rwpatterson
New Member
June 20, 2018

This is a question for Fortinet Customer Support. They set the policies and would be far better at getting you the proper answer. My guess would be that you would have to apply the purchase price of your current device and spring for a few dollars more to get the comparable "D" model. That's just me speculating though.

 

Good luck

 

Also drop your SE a line. They may be able to help you as well.

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