SSL VPN Connection down message
A particular user received this message when attempting to connect to our vpn using Forticlient
SSL VPN connection is down
In one of the logs(fortitray.exe_sslvpnlib_1.log i noticed a "permission denied" error
sslvpnlib 1515 info] ====================================
[2025-11-14 10:45:16.4795660 UTC-04:00] [13656:6260] [sslvpnlib 1522 info] GetWebPage() succeeded. bRC=1,strContentType=text/html; charset=utf-8,strPageLength=1968
[2025-11-14 10:45:16.4795769 UTC-04:00] [13656:6260] [sslvpnlib 501 debug] CSslvpnBase::DoConnect 3215
[2025-11-14 10:45:16.4795840 UTC-04:00] [13656:6260] [sslvpnlib 501 debug] CSslvpnBase::DoConnect 3218 /remote/logincheck request returned permission denied
[2025-11-14 10:45:16.4795917 UTC-04:00] [13656:6260] [sslvpnlib 501 debug] <<<<DoConnect(): bRC=0, ErrorCode=-7105
[2025-11-14 10:45:16.5069513 UTC-04:00] [13656:6260] [sslvpnlib 4611 debug] called.
[2025-11-14 10:45:16.5069561 UTC-04:00] [13656:6260] [sslvpnlib 4615 warning] FortiSslvpn has been initialized, exit.
[2025-11-14 10:45:16.5071294 UTC-04:00] [13656:6260] [sslvpnlib 5410 debug] CSslvpnBase::OnConnect() Error occured internally.
[2025-11-14 10:45:16.7607177 UTC-04:00] [13656:7160] [sslvpnlib 501 debug] CSslvpnBase::OnDisconnect:1385 call DisconnectFortiSslvpn.
[2025-11-14 10:45:16.7607331 UTC-04:00] [13656:7160] [sslvpnlib 1394 debug] CSslvpnBase::DisconnectFortiSslvpn() Called.
[2025-11-14 10:45:16.7607379 UTC-04:00] [13656:7160] [sslvpnlib 501 debug] CSslvpnAgent::DisconnectSslvpn 214
[2025-11-14 10:45:16.8724325 UTC-04:00] [13656:7160] [sslvpnlib 702 debug] called.
[2025-11-14 10:45:17.2278877 UTC-04:00] [13656:7160] [sslvpnlib 688 debug] uStatus=0
[2025-11-14 10:45:17.2280842 UTC-04:00] [13656:7160] [sslvpnlib 1439 info] Called.
[2025-11-14 10:45:17.2280880 UTC-04:00] [13656:7160] [sslvpnlib 1501 debug] CSslvpnBase::GetWebPageEx() called. URL=/remote/logout
[2025-11-14 10:45:17.2281535 UTC-04:00] [13656:7160] [sslvpnlib 1877 debug] CSslvpnBase::GetWebPage() Called.
[2025-11-14 10:45:17.2282141 UTC-04:00] [13656:7160] [sslvpnlib 1810 debug] FGT Does not need EMS SN
[2025-11-14 10:45:17.2282752 UTC-04:00] [13656:7160] [sslvpnlib 1810 debug] FGT Does not need EMS SN
[2025-11-14 10:45:17.2283252 UTC-04:00] [13656:7160] [sslvpnlib 1810 debug] FGT Does not need EMS SN
[2025-11-14 10:45:17.2283538 UTC-04:00] [13656:7160] [sslvpnlib 2121 error] Empty web page, return FALSE.
[2025-11-14 10:45:17.2289692 UTC-04:00] [13656:7160] [sslvpnlib 1513 info] ====================================
[2025-11-14 10:45:17.2289709 UTC-04:00] [13656:7160] [sslvpnlib 1514 info]
[2025-11-14 10:45:17.2289721 UTC-04:00] [13656:7160] [sslvpnlib 1515 info] ====================================
[2025-11-14 10:45:17.2289727 UTC-04:00] [13656:7160] [sslvpnlib 1519 error] GetWebPage() failed. bRC=0,strContentType=,strPageLength=0
[2025-11-14 10:45:17.2290141 UTC-04:00] [13656:7160] [sslvpnlib 4611 debug] called.
[2025-11-14 10:45:17.2290151 UTC-04:00] [13656:7160] [sslvpnlib 4615 warning] FortiSslvpn has been initialized, exit.
[2025-11-14 11:04:37.7042105 UTC-04:00] [13656:17340] [sslvpnlib 72 debug] CFortiTrayApp::ExitInstance 763
[2025-11-14 11:04:38.9682088 UTC-04:00] [13656:17340] [sslvpnlib 1413 info] trace stopped
We use DUO to authenticate and removed and reregistered the user just to make sure
Any thoughts?
