Skip to main content
ARockey
ARockey
New Member
March 27, 2025
Question

SSL-VPN

  • March 27, 2025
  • 1 reply
  • 832 views

VPN Error.png

Over the past 3 weeks the VPN connection is showing the above error and can’t be stopped until you connect to a Personal Hotspot from a mobile device. This is happening to staff working in all area's outside the Wellsway school campus.

As a admin user I can stop this message from appearing every couple of seconds, but a user can not until they connect to their phone. In the past the VPN connection screen would appear and the user could just minimize it and they could get on with their work. Please could you advise how we can fix this issue. 

 

This problem is stopping the user from being able to work on their laptop as the message wants to be in the foreground all the time.

1 reply

adambomb1219
SuperUser
adambomb1219
SuperUser
March 27, 2025

What do the logs on the FortiGate say?  Why would the user need to establish a VPN inside the network itself?

    ARockey
    ARockeyAuthor
    New Member
    March 27, 2025

    When this happens it is not inside the network they would currently use and they don't need to use the VPN in the visiting school. The problem is that the VPN error popup will not stop and the user can't stop it appearing in front of any application they are using. To stop it happing and allow them to get on with using the laptop, would be connecting to a personnel Hotspot. Before when the VPN login screen would appear when the laptop is turned on, would be to minimize the VPN login page and this would not stop them being able to work.

    adambomb1219
    SuperUser
    adambomb1219
    SuperUser
    March 31, 2025

    Do you have always-on VPN enabled on the client?

    Terms & ConditionsAccessibility statement