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Sego
Sego
Explorer
October 15, 2024
Solved

Rustdesk issue

  • October 15, 2024
  • 3 replies
  • 4754 views

Hi all,

 

i have stubborn customer insisting on Rustdesk as a support tool for desktop support.

Advising him of migration to Anydesk or something similar didnt helped.

So, question:

FG80f configured to allow necessary ports (21114-21119) are configured, nothing is blocked:

 

4Community.png

 

On link below is instruction about similar issue, configured for that particular policy without help:

ArticleID 274423

 

 

All security profiles are disabled, pure NAT internet access without restrictions.

So, i can confirm that Rustdesk is not blocked, on diagnose flow also didnt saw anything unusual, but tbh what should i diagnose.

Did somebody else had similar issue with Rustdesk?

 

ty,

Drazen

 

Best answer by DPadula

Hi Sego,

 

Did you run the 'diag debug flow' command while you try to access the rustdesk machine behind the Fortigate?

The command will show which firewall policy the traffic is matching, confirming if it is matching the right one. 

3 replies

DPadula
Staff & Editor
DPadulaAnswer
Staff & Editor
October 17, 2024

Hi Sego,

 

Did you run the 'diag debug flow' command while you try to access the rustdesk machine behind the Fortigate?

The command will show which firewall policy the traffic is matching, confirming if it is matching the right one. 

    Sego
    SegoAuthor
    Explorer
    October 18, 2024

    Hi,

    yes i did, and definitely is using correct policy for wan access. One without security profiles and which logs access granted .

     

    Regards,

    Drazen

      DPadula
      Staff & Editor
      DPadula
      Staff & Editor
      October 20, 2024

      Which security profiles do you have configured on your firewall policy?

        Sego
        SegoAuthor
        Explorer
        October 21, 2024

        Hi,

        none.

         

         

        Sego
        SegoAuthor
        Explorer
        October 25, 2024

        I will close this issue because there might be a problem further upstream, at ISP side.

        Client is advised to move onto commercial sollution like Anydesk or Teamviewer.

        Thank you all

        br,

        Drazen

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