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chrissmt
chrissmt
New Member
October 9, 2015
Question

Resolved "Fail"

  • October 9, 2015
  • 1 reply
  • 6837 views

Hi All,

 

Can anyone please help explained what is mean by Resolved "Fail" in smtp log. Our customer is having old and new fortimail. The old version is 5.1 and the new version is 5.2.5. In the old version, when they send email resolved is 'OK', but in the new firmware resolved is "Fail". they both using the same config, and already can connect to internet and can resolve dns. Please advice. Thank you very much for your help.

 

Regards,

Chris

    1 reply

    Bromont_FTNT
    Staff
    Bromont_FTNT
    Staff
    October 9, 2015

    It means the source IP wasn't resolved. If this is outgoing mail then the source IP is likely a private IP which by default resolution is disabled. 

     

    You can try this at CLI:

    #config system dns
    #set private-ip-query enable
    #end


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