Solved
Replacing Power Supply
We have a FG-3240C. We just received a replacement power supply SP-FG3000D-PS.
Is there any documentation on how to remove bad power supply and install the new one?
We don't have this particular model, but 1500Ds.
https://www.fortinet.com/content/dam/fortinet/assets/data-sheets/FortiGate_3000D.pdf
But I assume procedure would be the same.
You or TAC must have determined it was bad and went to RMA because you couldn't get rid of "alarm=1" in "exe sensor list". It's hot-swappable so just pinch the lever and pull the bad PS out then insert a replacement. After that check the output of exe sensor list again. All should show "alarm=0" after plugging in the power cord from an outlet. You probably want to pay attention to those "value=" part in the output because those indicate more meaningful values like voltage, rpm, temperature, etc.
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