Registration issues

Forum|Forum|14 years ago
May 23, 2012
3 replies
10020 views

i have about 200+ fortigate 60c' s that have registration issues. all of my devices have been regitered on support.fortinet.com but once i get a 60C configured with the WAN and a firewall setting thats open it still shows unregistered, once i try to register it on the GUI and it still wouldnt work. my main concern is will this affect my device in any way? Currently some of my fortigates lock up. no random cause that i can tell. i am trying to pin point if the registration has something to do with it. any advice helps. Thanks

rwpatterson

New Member

Are you sure the DNS settings are correct? No DNS = no resolution for the Fortinet servers.

dmendozaAuthor

New Member

yes, i am using a public DNS, 8.8.4.4 and 8.8.8.8 and this is what i get info below. Registration Failed The registration encountered an error. Please try again later. The product serial number has already been registered.

rwpatterson

New Member

From one of your devices (that' s failing), show the output of the command

fortigate $ show full-config  sys fortiguard

as in:

fortigate $ show full-config  sys fortiguard  config system fortiguard      set hostname " service.fortiguard.net"       set srv-ovrd disable      set port 53      set client-override-status disable      set service-account-id ' '       set load-balance-servers 1      set analysis-service enable      set antispam-force-off disable      set antispam-cache disable      set antispam-cache-ttl 3600      set antispam-cache-mpercent 2      set antispam-timeout 7      set avquery-force-off disable      set avquery-cache disable      set avquery-cache-ttl 1800      set avquery-cache-mpercent 2      set avquery-timeout 7      set webfilter-force-off disable      set webfilter-cache enable      set webfilter-cache-ttl 360      set webfilter-timeout 15      set antispam-score-threshold 80  end     fortigate $

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