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PaulSA
Visitor III
February 23, 2023
Solved

Process WAD_USRINFOHIST High memory usage

Hi,

 

I have a problem on my FortiGate61F, I have a process called "wad_usrinfohist" and it's using 40% of memory on its own.

 

So my fortinet goes to 80% memory usage and goes into conservation mode.

 

When I restart the fortinet, the process goes down again and my fortinet goes back to 40% of total memory usage, but the process goes back up again and brings my fortinet back to 80% after a few days.

 

Do you have any solution to restrict the % of this process?

 

Thanks.

abarushka
abarushkaAnswer
Staff
February 23, 2023

Hello,

 

You may consider to upgrade to FortiOS 7.2.4 GA. There are multiple wad memory leak fixes.

 

https://docs.fortinet.com/document/fortigate/7.2.4/fortios-release-notes/289806/resolved-issues

8 replies

abarushka
Staff
Staff
February 23, 2023

Hello,

 

Could you please specify which firmware you are running?

PaulSA
PaulSAAuthor
Visitor III
February 23, 2023

v7.2.3 build1262

abarushka
Staff
abarushkaAnswer
Staff
February 23, 2023

Hello,

 

You may consider to upgrade to FortiOS 7.2.4 GA. There are multiple wad memory leak fixes.

 

https://docs.fortinet.com/document/fortigate/7.2.4/fortios-release-notes/289806/resolved-issues

akileshc
Staff
Staff
February 23, 2023

It appears that there is a memory leak in the WAD user info history daemon, and opening a TAC Case will help you in eliminating the issue and optimizing the device resource.

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