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phFortiInsightAI process down

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We issued reboot command to Worker node in fortiSIEM 7.1.3 ,

phFortiInsightAI process still down and does not start on phtools --restart phFortiInsightAI

anyone who has encountered this ?

Fortisiem

mnovelliAnswer

Staff

Hello @knjuguna . Is phFortiInsighAI active on Supervisor (run phstatus command).

Have you tried to have a look to logs (/opt/phoenix/log/phoenix.log). Please try to run phtools --start phFortiInsightAI command on Worker and check if you retrieved some error from the log file /opt/phoenix/log/phoenix.log

ssudhakar

Staff

Hello there :

Can you try using the following ??

systemctl restart phFortiInsightAI

Please let me know if that works!

-/Hope

knjugunaAuthor

New Member

Hello @ssudhakar status still the same, process is still down

ssudhakar

Staff

Can you try to stop and start rather than restart ?

systemctl stop phFortiInsightAI

systemctl start phFortiInsightAI

Do you see anything happening when you do this ? Like any dump/message on CLI ?

knjugunaAuthor

New Member

nothing is happening, there is no any dump/message on cli after running commands

knjugunaAuthor

New Member

phFortiInsightAI process is still down and cant start even after rebooting the worker again

mnovelliAnswer

Staff

Hello @knjuguna . Is phFortiInsighAI active on Supervisor (run phstatus command).

Have you tried to have a look to logs (/opt/phoenix/log/phoenix.log). Please try to run phtools --start phFortiInsightAI command on Worker and check if you retrieved some error from the log file /opt/phoenix/log/phoenix.log

mnovelli

Staff

moreover, did you upgrade Fortisiem recently?

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