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Question

I passed my exam 7 days ago. I made mistakes with the registered email on PearsonVUE. I know know that was the problem. I should have used my company's email when I registered.

I contacted Fortinet support to associate my FortiID but no response.

https://ftnt.freshdesk.com/support/solutions/articles/73000524133

I contacted PearsonVUE, but they asked me to contact Fortinet.

How? How can I reach Fortinet training support?

They said I can create a ticket with them on the above link. But nobody is monitoring that ticketing system.

Just wait for another 2-3 weeks? I need to provide it to my company. :(

Stephen_G · Accepted Answer

Hi Fifty-Gate25,

I'm sorry to hear you're having account issues. Your best bet is to wait on a reply to that ticket, since only the training support team are able to help with course matters. But I will try to contact someone who may be able to help.

Kind regards,

RAVI NAIK · Answer

Dear Team,I raised a ticket two days ago, but I have not received any response so far. After 24 hours, I only received an automated email stating that an engineer will be assigned, but no further update was provided.After the engineer was assigned, there was still no response. I have been trying to contact support since the last two days, but calls were kept on hold for a long time and eventually disconnected.This level of support is not acceptable, especially for urgent issues. I am quite disappointed with the response time and communication.Previously also, I have raised around eight tickets for the same issue. In many cases, the issues were resolved on my own, and the tickets were closed without proper confirmation or feedback from us.Kindly look into this matter seriously and ensure proper follow-up and support going forward.Regards,Ravi Naik+971 525619139

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