NO Activate FortiGate Cloud

4 replies
1633 views

Hi , I have connected to FortiGate Cloud , Show error : fortigate cloud internal error

Could you please give me some advice?

FG 61E

firmware: 6.2.3

FortiGate

Stephen_G

Staff & Editor

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Stephen_G - Fortinet Community Team

Stephen_G

Staff & Editor

Hi,

We're still looking for an answers or help. In the meantime, if anyone has any input on the topic, it's very welcome!

Stephen_G - Fortinet Community Team

owen911

Visitor III

Hi,
Firmware 6.2 is consider old and out of support.
Why not upgrade to 7.2 or 7.4 ?
or you can refer to below to troubleshoot.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-troubleshoot-FortiGate-Cloud-Internal-Error/ta-p/271029

JustinGarrison

New Member

Try rebooting the device or check your FortiGate Cloud settings.

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