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HS08
HS08
Valued Contributor
September 29, 2025
Question

Ms.team sdwan

  • September 29, 2025
  • 3 replies
  • 785 views

Anyone know what best value for sdwan SLA performance to improve network quality to microsoft teams?

3 replies

distillednetwork
distillednetwork
Explorer II
September 30, 2025

Microsoft recommends the following metrics for quality calls:

 

MetricOptimalPoor
Round Trip Time (RFC 3550)< 60 ms> 500 ms
Maximum Packet Loss (RFC 3550)< 5%> 25%
Average Packet Loss (RFC 3550)< 0.5%> 10%
Packet Jitter (RFC 3550)< 3 ms> 30 ms

 

https://learn.microsoft.com/en-us/previous-versions/SkypeForBusiness/optimizing-your-network/media-quality-and-network-connectivity-performance

 

However, keep in mind if you are too agressive with switching SD-WAN that could cause issues when switching ISPs during a call.

HS08
HS08Author
Valued Contributor
September 30, 2025

What best value for check interval, failure before inactive and restore link after?

hst1
Staff
hst1
Staff
September 30, 2025

Hello ,

 

There is no specific recommendation as it depends on the network topology and the ISP.

 

You can use the default value.

 

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