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CVB1
CVB1
Explorer
August 1, 2023
Solved

Monitor policy block https trafic

  • August 1, 2023
  • 5 replies
  • 6942 views

I have a problem with a page that is https for example https://www.ilovepdf.com/es.
When I use the webfilter profile or the appcontrol in a policy, even if it is only in a monitor way, these pages are blocked. SSL inspection only logs, doesn't block anything. Can you help me with this topic?

Thanks

    Best answer by CVB1

    Fix the problem with the following video https://www.youtube.com/watch?v=7qTM3AI8Cp4

    5 replies

    adambomb1219
    SuperUser
    adambomb1219
    SuperUser
    August 1, 2023

    What exactly are you seeing in the logs?  What is the reason for the block?  What security profile is blocking the webpage?  Web filter?

    CVB1
    CVB1Author
    Explorer
    August 1, 2023

    I don't see any records of the block in the logs, I use web filter and app control. I search the logs, check all the user logs and nothing.

    jsarah
    Staff
    jsarah
    Staff
    August 2, 2023

    could you please share the block message seen in browser , when you are trying to load the website.

    CVB1
    CVB1Author
    Explorer
    August 2, 2023

    I attach a photo of the 2 pages that we have a problem for now.

     

    srtart.jpgilovepdf.jpeg

    FortiNitish
    Staff
    FortiNitish
    Staff
    August 2, 2023

    The site https://www.ilovepdf.com/es. is categorized as Web based Applications in fortiguard.

    Could you please check if this specific category under "Fortiguard category based filter " is set to block/ monitor.

    CVB1
    CVB1Author
    Explorer
    August 2, 2023

    it's not blocked. I attached print screen of my security profiles

    image.png

     

     

    web filterweb filterweb filterweb filterapp controlapp controlfile filterfile filterssl inspectionssl inspection

    mhemambika
    Staff
    mhemambika
    Staff
    August 7, 2023

    Hi CVB,

    Could you please create the test policy for one of the affected user and try removing all the UTM features and check whether the site is blocking or not.

    If its working you can try adding each UTM feature and check which UTM feature causing the site to get blocked.

    jsarah
    Staff
    jsarah
    Staff
    August 2, 2023

    Hi,

     

    You can check the web rating here : https://www.fortiguard.com/webfilter

     

     

     

     

      CVB1
      CVB1Author
      Explorer
      August 2, 2023

      Thanks, I'll check the urls.

      CVB1
      CVB1AuthorAnswer
      Explorer
      August 4, 2023

      Fix the problem with the following video https://www.youtube.com/watch?v=7qTM3AI8Cp4

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