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AUT_Maverick
AUT_Maverick
Visitor III
June 29, 2023
Solved

Migrate Licence

  • June 29, 2023
  • 6 replies
  • 5332 views

We need to migrate our VMs from Hyper-V to VMware.
To do this, I have already downloaded the VMware image and created new VMs for it (which now have a trial licence).
I can download the configuration as a backup and import it into the new VMs.
However, I would have to shut down the existing VMs before importing the backup into the new VMs (because of the IPs).

What I haven't quite understood yet is the issue of the licence.
How do I transfer the licence from the existing VMs to the new ones?

Best answer by ndumaj

Hello,

Transfer license is handled by CS Team, you need to submit a ticket.

BR

6 replies

mgoswami
Staff
mgoswami
Staff
June 30, 2023

Hi,

 

You may download the license file from support portal and upload it to new VM instance but, you might need to wait for 6 hours to 24 hours to do that after removing or shutting down the Old VM instance.

 

BR,

Manosh

ndumaj
Staff
ndumaj
Staff
June 30, 2023

Hello,

What is the appliance that you want to transfer license (FGT, FAC, FortiManager)?
CS team can help in this case.
You need to submit a ticket.

BR

AUT_Maverick
AUT_MaverickAuthor
Visitor III
June 30, 2023

Its an Fortimanager instance on an Hyper V which we transfer to an VMWare Instance. 

ndumaj
Staff
ndumajAnswer
Staff
June 30, 2023

Hello,

Transfer license is handled by CS Team, you need to submit a ticket.

BR

    rtichkule
    Staff
    rtichkule
    Staff
    July 18, 2023

    Hello @AUT_Maverick ,

     

    Hope you are doing well.

     

    You can raise a new case for the license transfer with the customer support team or you can reach out to CS on the chat support on the below link and the team will help you out on transferring the license.
    https://support.fortinet.com/webchatonline.aspx

    BR

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