Skip to main content
rajuclouds83
New Member
June 16, 2026
Question

M365 copilot error Connection lost.

  • June 16, 2026
  • 1 reply
  • 91 views

We recently upgraded our FortiGate firewall firmware from version 7.6.6 to 7.6.7.

After the upgrade, we started experiencing issues with several applications, including WhatsApp Web, Canva, Figma, and Microsoft 365 Copilot. Users receive the following error message:

"Please check your network and try again."

As part of our troubleshooting, we manually added the required FQDNs to the SSL/SSH Deep Inspection profile within the security policies. However, Microsoft 365 Copilot is still not functioning properly.

Could you please advise on any additional configurations, known issues, or recommended troubleshooting steps for resolving this problem?

    1 reply

    ArkadyK
    New Member
    July 13, 2026

    Same for me. Disabling SSL Deep Inspection temporary solve it.