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License Issue

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Hello,

When we are trying to run the below commnads:

exec update-now

We are receiving the below error:

Command fail. Return code -6

We have update the fw license on the portal and it is not reflecting on the fw dashboard

FortiGate

AEK

SuperUser

Hi Xavier

On the support portal, do you see the subscription is active for your FortiGate?

If so then try run the following to check where is the issue.

execute ping service.fortiguard.net
execute ping update.fortiguard.net
execute ping guard.fortinet.net

diagnose debug application update -1
diagnose debug enable
execute update-now

Then share the output.

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AEK

dingjerry_FTNT

Staff

@Xavier_BS ,

If you run the commands provided by @AEK , and if you have VDOM enabled, please note:

exe ping commands are running in VDOM;

diag debug app commands are running in Global;

exe update-now command is running in Global;

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dingjerry_FTNT

Staff

Hi @Xavier_BS ,

If you have VDOM enabled, please make sure that you run the command in Global mode, not in VDOM.

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pavankr5

Staff

Hello @Xavier_BS,

Please check this article on Device License is not reflecting in FortiGate dashboard
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Device-License-is-not-reflecting-in-FortiGate/ta-p/353636#:~:text=To%20resolve%20this%20issue%2C%20ensure,info%20below%20to%20validate%20it.&text=Once%20FortiGuard%20connectivity%20is%20restored,be%20reflected%20in%20the%20dashboard.

let us know if you have any queries.

Thanks

Pavan

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