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aidnet
aidnet
Visitor III
Jan 4, 2024 8:27 AM UTC
Solved

LICENSE ISSUE

Hello team, anyone help me resolve this issue i have loaded the VM license but it can not be validated 

 

FGVM01TM24000015 # get system status
Version: FortiFirewall-VM64-KVM v7.2.6,build1575,230926 (GA.F)
Security Level: 1
Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available
Hostname: FGVM01TM24000015
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 10
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1575
Release Version Information: GA
FortiOS x86-64: Yes
System time: Wed Jan 3 23:45:17 2024
Last reboot reason: power cycle

johnathan
johnathanAnswer
Staff
Jan 4, 2024 3:48 PM UTC

I would just like to note, 'FortiFirewall-VM64-KVM' is different than a regular FortiGate VM.
The licenses are not compatible with each other. I have seen cases in the past where the wrong firmware is downloaded and we see the same behavior you are experiencing.  

Never trust a computer you can't throw out a window.
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3 replies

AEK
SuperUser
AEK
SuperUser
Jan 4, 2024 11:54 AM UTC

Hello

License expiration date looks good.

Sometimes you need to wait few minutes until it is fully synced with the licensing server.

Make sure your firewall has the required access to FortiGuard.

AEK
Hong_FTNT
Staff & Editor
Hong_FTNT
Staff & Editor
Jan 4, 2024 2:49 PM UTC

Hi @aidnet,

 

Please make sure the VM has Internet connectivity and is able to reach FortiGuard servers. You can also run the following commands to verify the license: 

 

# diagnose debug vm-print-license

# diagnose hardware sysinfo vm full

 

Regards, 

johnathan
Staff
johnathanAnswer
Staff
Jan 4, 2024 3:48 PM UTC

I would just like to note, 'FortiFirewall-VM64-KVM' is different than a regular FortiGate VM.
The licenses are not compatible with each other. I have seen cases in the past where the wrong firmware is downloaded and we see the same behavior you are experiencing.  

Never trust a computer you can't throw out a window.
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